Resident Relation Coordinator

Now Hiring: Resident Relation CoordinatorCome Join the team everyone is talking about!!! #Resident Relation CoordinatorSanta Anita Assisted Living is a pillar in assisted living in Arcadia, CA. We approach every day with one goal: To improve the lives we touch through high-quality healthcare and extraordinary compassion.Santa Anita Assisted Living5600 Gracewood AvenueArcadia, CA 91780Why work for us?Caring and compassionate environmentOpportunity for growth, success and longevityCome join employees who have become family!Supportive Management teamBenefits:Beautiful work environmentCompetitive Wages and Benefit PackageFlexible SchedulePaid Time OffOvertime Pay401(k)Responsibilities of working as a Resident Relation Coordinator:Coordinate and facilitate tours for prospective residents and their families, present the facility and answer questions. Manage the admission process: complete required documentation, lease/contract paperwork, rate/consent forms, and orientation for new residents and their families/POA. Assist residents and families with adjustment to assisted-living environment; provide support during transition, answer questions, offer guidance, reassurance and resources. Act as liaison between residents, families, facility staff, and external service providers — coordinating community resources, social services, health services, and other support as needed. Plan, coordinate, and support social, recreational, or wellness programs/events to promote resident engagement, socialization, and quality of life. Maintain accurate resident records, files, and log services, communications, and any referrals/support given. Advocate for residents: ensure their rights, preferences, privacy, and dignity are respected; support resident councils or family councils if applicable. Assist with move-outs / discharges when needed, coordinating paperwork, family/POA communication, and ensuring a smooth transition. Qualifications of working as a Resident Relation CoordinatorHigh school diploma or equivalent required; Associate’s/Bachelor’s degree (Social Work, Human Services, Business Admin, or related) preferred. 1 Previous experience in senior living, assisted living, social services, property/resident services, or customer-service oriented roles — ideally 1 year.Strong interpersonal, communication, and organizational skills. Ability to handle sensitive situations with empathy and professionalism.Ability to build trust and positive relationships with seniors and their families.Ability to coordinate multiple tasks: tours, admissions, records, events, referrals.Familiarity or willingness to learn about assisted-living regulations, resident rights, and safety/ privacy protocols.Proficiency with record-keeping (computer, database, or property/resident management software).Santa Anita Retirement Center is an equal opportunity employer and makes employment decisions on the basis of merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws. Santa Anita Retirement Center will consider qualified applicants with criminal histories in a manner consistent with state, federal, or local law.

Salary : $21 - $27