What are the responsibilities and job description for the Software Application Support Engineer, Retail & Marcom Engineering position at Apple, Inc.?
Marcom is the creatively-led global team that oversees Apple's global consumer marketing, ensuring flawless execution of world-class communications that reach hundreds of millions of customers daily across all platforms. As Marcom's technology arm, Marcom Platforms & Services (MP&S) is an IS&T team specializing in advertising, marketing, production, social, and operations technology capabilities. \\n\\nWe bridge creative storytelling with technical excellence, enabling seamless consumer experiences across owned and partner channels. Marcom and MP&S are working cross-functionally to build the future of marketing communications through innovative solutions.
In the role of Software Support Engineer, you will play an integral part in Marcom's internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications' usage, replying to users' questions, and communicating with the development team to provide solutions. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.
5 years of relevant work experience.\nProven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).\nBasic coding knowledge of the Ruby on Rails framework.\nProven knowledge of MySQL and Postgres databases.
Bachelor's degree in Computer Science/technical degree \nExcellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment.\nStrong desire to work in a fast-paced environment with multiple releases a week.\nExcellent analytical and problem-solving skills.\nFirm understanding of security best practices and vulnerabilities.\nExperience with monitoring tools (e.g., Splunk).
In the role of Software Support Engineer, you will play an integral part in Marcom's internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications' usage, replying to users' questions, and communicating with the development team to provide solutions. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.
5 years of relevant work experience.\nProven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).\nBasic coding knowledge of the Ruby on Rails framework.\nProven knowledge of MySQL and Postgres databases.
Bachelor's degree in Computer Science/technical degree \nExcellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment.\nStrong desire to work in a fast-paced environment with multiple releases a week.\nExcellent analytical and problem-solving skills.\nFirm understanding of security best practices and vulnerabilities.\nExperience with monitoring tools (e.g., Splunk).