What are the responsibilities and job description for the Engineering Manager, Field Diagnostics Engineering position at Apple, Inc.?
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.\\n\\nThe Field Diagnostics Engineering team builds the hardware and software diagnostic solutions that support field repair technicians and enhance the Apple customer ownership experience. In this role, you will lead a high-performing team to deliver these critical solutions and drive innovation within AppleCare.
As the Engineering Manager for Field Diagnostics Engineering, you will lead a team that has proven itself by delivering high-quality hardware and software diagnostic solutions. You will build and nurture partnerships with cross-functional teams both within and outside of AppleCare. You will be hands-on, disciplined, and driven to succeed in a challenging environment, ensuring our field repair technicians have the tools they need to provide exceptional customer experiences.
Bachelor's degree or Master's degree in Computer Science, Computer Engineering, or a related field, or equivalent experience. \n10 years of experience in software development, with 4 years in an engineering management role.\nExperience programming in macOS or iOS ecosystems (Swift/Objective-C), including building and debugging system or application-level software.\nExperience with computer architecture and hardware/software interactions.
Experience with macOS or iOS system architecture, including security models.\nKnowledge of CPUs, GPUs, and SoCs.\nExperience with field diagnostics, manufacturing, or repair workflows.\nExperience with diagnostics, logging, telemetry, or observability systems.\nAbility to lead and influence cross-functional teams and operate effectively in ambiguous, fast-paced environments.\nFocus on execution, quality, and reliability, with a track record of delivering complex systems.\nCommunication skills to articulate complex technical concepts to cross-functional teams and leaders.\n\n
As the Engineering Manager for Field Diagnostics Engineering, you will lead a team that has proven itself by delivering high-quality hardware and software diagnostic solutions. You will build and nurture partnerships with cross-functional teams both within and outside of AppleCare. You will be hands-on, disciplined, and driven to succeed in a challenging environment, ensuring our field repair technicians have the tools they need to provide exceptional customer experiences.
Bachelor's degree or Master's degree in Computer Science, Computer Engineering, or a related field, or equivalent experience. \n10 years of experience in software development, with 4 years in an engineering management role.\nExperience programming in macOS or iOS ecosystems (Swift/Objective-C), including building and debugging system or application-level software.\nExperience with computer architecture and hardware/software interactions.
Experience with macOS or iOS system architecture, including security models.\nKnowledge of CPUs, GPUs, and SoCs.\nExperience with field diagnostics, manufacturing, or repair workflows.\nExperience with diagnostics, logging, telemetry, or observability systems.\nAbility to lead and influence cross-functional teams and operate effectively in ambiguous, fast-paced environments.\nFocus on execution, quality, and reliability, with a track record of delivering complex systems.\nCommunication skills to articulate complex technical concepts to cross-functional teams and leaders.\n\n