Home Medical Equipment - Customer Service Representative

Responsibilities and Duties:

· Report any misconduct, suspicious or unethical activities to the Compliance Officer.

· Verifies applicable insurance coverage for services and obtains prior authorization when necessary.

· Orchestrates HME/Fitter Services to clients both for set-up and pick-up in store, at clients’ homes and other facilities.

· Establish client records with appropriate documentation so that all information is accurate and complete; document updates to client information including: 1) changes in patient profiles, 2) changes in scheduled deliveries, 3) changes of address and other contact information and any other information required.

· Ensure the proper use and documentation in the business operating system, BrightTree, as well as interacting with other departments (billing) as necessary to ensure orders are properly processed.

· Assess, educate and demonstrate HME/Fitter services on site.

· Ensure that the client and/or caregiver demonstrate knowledge of proper use of HME/Fitter Services.

· Communicate with billing department to ensure proper billing to insurance companies, contracts, other third party payers and clients for all products and services delivered.

· Communicates with physicians regarding the progress of HME/Fitter Service clients.

· Respond to HME/Fitter Service client inquiries as needed.

· Maintain a secure, safe, clean and professional work environment.

· Represent the Company in a professional and courteous manner in all job-related activities.

· Complies with all laws and regulations to ensure that the department meets or exceeds accreditation standards and/or ‘’best practices’’.

· Participate in surveys conducted by authorized inspection agencies.

· Participate in the Company’s Quality Assurance Program as requested by the Accreditation Coordinator and other committees as requested.

· Participate in continuing education programs or other training sessions fundamental to the business.

· Knowledgeable of the Company’s other inventories and services, the employee handbook and departmental policies and procedures.

· Performs as a team member including assisting client referrals to the appropriate department or individual(s) in the Company.

· Seek help from your supervisor when you have reached your limitations.

· Performs other duties as assigned.

Qualifications:

Age: Must be 18 years or older

Education: High school diploma or equivalent.

Experience/Knowledge: Effective time management/organizational skills, basic math, computer, and communication skills. Must be able to type proficiently using a computer keyboard.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:

1. The employee is required to sit, stand, or walk for 8 to 9 hour shifts.

2. The employee is required to bend, stoop, reach, climb and use a step stool or ladder.

3. The employee must occasionally lift and/or move up to 60 pounds.

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work evenings and Saturdays?

Experience:

• Customer service: 2 years (Required)
• Medical Insurance: 1 year (Required)

Work Location: In person

Salary : $15 - $19