Home Medical Equipment - Customer Service Representative

Responsibilities and Duties:

· Serves as the primary point of contact for clients/patients, providing assistance and support via in-person interaction or telephone inquiries.

· Answers inquiries, addresses concerns and provides information about home medical equipment or in-store products in a professional manner.

· Educate clients on product features, usage and maintenance, as required, to ensure proper use, safety and satisfaction.

· Initiates order and documentation in the business operating system, BrightTree, to include basic insurance verification. Completes and verifies all pertinent patient demographic and insurance information as part of the initiation of service of each client.

· Verifies applicable insurance coverage for services and obtains prior authorization when necessary.

· Orchestrates HME/Fitter services to clients both for set-up and pick-up in store, at client homes and other facilities.

· Establish client records with appropriate documentation so that all information is accurate and complete; document updates to client information including: 1) changes in patient profiles, 2) changes in scheduled deliveries, 3) changes of address and other contact information and any other information required.

· Assess, educate and demonstrate HME/Fitter services on site and respond to client inquiries as needed.

· Ensure that the client and/or caregiver demonstrate knowledge of proper use of HME/Fitter Services.

· Interacts with the Billing department, or other departments, as necessary to ensure orders are properly processed and to ensure proper billing to insurance companies, contracts, other third party payers and clients for all products and services delivered.

· Communicates with physicians’ offices regarding the progress of HME/Fitter Service clients.

· Maintain a secure, safe, clean and professional work environment.

· Represent the Company in a professional and courteous manner in all job-related activities.

· Complies with all laws and regulations to ensure that the department meets or exceeds accreditation standards and/or ‘’best practices’’.

· Participate in surveys conducted by authorized inspection agencies.

· Participate in the Company’s Quality Assurance Program as requested by the Accreditation Coordinator and other committees as requested.

· Participate in continuing education programs or other training sessions fundamental to the business.

· Knowledgeable of the Company’s other inventories and services, the employee handbook and departmental policies and procedures.

· Report any misconduct, suspicious or unethical activities to the Compliance Officer.

· Performs as a team member including assisting client referrals to the appropriate department or individual(s) in the Company.

· Seek help from your supervisor when you have reached your limitations.

· Performs other duties as assigned.

Qualifications

Age: Must be 18 years or older

Education: High school diploma or equivalent.

Experience/Knowledge: Effective time management/organizational skills, basic math, computer, and communication skills. Must be able to type proficiently using a computer keyboard.

Preferred Experience: Proven experience with home/durable medical equipment

Working knowledge of home/durable billing processes

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description:

1. The employee is required to sit, stand, or walk for 8 to 9 hour shifts.

2. The employee is required to bend, stoop, reach, climb and use a step stool or ladder.

3. The employee must occasionally lift and/or move up to 60 pounds.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work evenings and Saturdays?

Experience:

• Customer service: 2 years (Required)
• Medical Insurance: 1 year (Required)

Work Location: In person

Salary : $16 - $20