What are the responsibilities and job description for the Service Consultant position at APPLE CHEVROLET?
Company Description
Apple Chevrolet, located in Tinley Park, IL, proudly serves customers near Chicago and Orland Park. Specializing in the sale of new Chevrolet cars, trucks, and SUVs, our dealership is dedicated to providing exceptional automotive experiences. With a strong focus on customer satisfaction, our team works to make car buying seamless and enjoyable for everyone. We strive to be the go-to choice for Chevy enthusiasts in the area.
Role Description
This is a full-time, on-site role for a Service Consultant at Apple Chevrolet, located in Tinley Park, IL. The Service Consultant will act as a liaison between the service team and customers, ensuring professional communication and efficient service delivery. Responsibilities include assisting customers with service inquiries, providing consultations, addressing customer concerns, coordinating service appointments, and maintaining customer satisfaction throughout the service process.
Qualifications
- Strong customer service and customer satisfaction skills to effectively address client needs and ensure a positive experience
- Exceptional communication and consulting abilities to build rapport and provide informed recommendations
- Strong analytical skills to evaluate service requirements and offer practical solutions
- Detail-oriented with the ability to manage multiple tasks and prioritize effectively
- Previous experience in automotive service or a related field is a plus
- Proficiency in using computer systems for service documentation and scheduling
- Ability to work in a team-oriented, fast-paced environment