What are the responsibilities and job description for the Customer Service Manager position at Appfrontier?
Are you a Customer Success/Retention professional who loves helping customers thrive? AppFrontier, the maker of Chargent, a top-rated payment application on the Salesforce AppExchange, is looking for a passionate and proactive individual to join our remote team. We're a small but mighty company with a big impact, helping thousands of Salesforce users simplify payment processing. If you have a deep understanding of Salesforce and a knack for building lasting customer relationships, we want to hear from you!What You'll DoBe a trusted advisor: Serve as the primary point of contact for a portfolio of our customers, ensuring their success and satisfaction with Chargent.Proactively engage: Identify customer needs and opportunities for growth by conducting regular check-ins and business reviews.Reduce churn: Monitor customer health scores, identify at-risk accounts, and implement strategies to ensure we keep our customers for the long haul.Drive adoption and value: Help customers maximize their use of Chargent by providing guidance, best practices, and resources to help them get the most out of our product.Collaborate with the team: Work closely with our sales, support, and product teams to advocate for our customers and ensure their feedback is heard.What We're Looking ForSalesforce expertise is a must: You should have hands-on experience with the Salesforce platform, including a solid understanding of how Salesforce objects, automations, and reporting work.Customer-centric mindset: A genuine passion for helping customers succeed and a proven track record of building strong, long-term relationships.Problem-solver: The ability to analyze customer data, identify challenges, and provide effective solutions.Excellent communication skills: You're comfortable leading conversations, presenting to clients, and clearly communicating both technical and business concepts.Experience in a SaaS environment: You understand the unique challenges and opportunities of a software-as-a-service business.A Salesforce Administrator Certification is highly preferred.Why Join AppFrontier?Remote-first culture: We've been a fully remote company since our founding, giving you the freedom to work from anywhere.Make an impact: You'll be part of a small, dynamic team where your contributions directly influence our company's success and our customers' happiness.Invest in your workspace: We offer a stipend to help you create a comfortable and productive home office.Generous benefits: We provide competitive compensation, comprehensive health benefits, a 401(k) plan, and a flexible PTO policy.If you're ready to take the next step in your Customer Success career and are excited about the Salesforce ecosystem, we'd love to hear from you. Apply today to join our team and help us continue our mission of making payments simple in Salesforce!
Salary : $65,000 - $80,000