What are the responsibilities and job description for the Sr. Workplace Services Specialist position at AppFolio?
Description
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
The Senior Workplace Services Specialist will maintain an enjoyable working environment while being an informational hub for employees. Working alongside the Facilities and Workplace Services Team, you will help support and grow a positive office environment while keeping the office running efficiently and upholding the AppFolio values.
Your impact
Office Reception & Coordination: Delivers and maintains a positive, welcoming reception experience, including greeting all employees and visitors, and directing them to the correct building location. Assists with day-to-day operations with an internal customer focus mindset - the employees are our customers. Assists the Facilities and Workplace Services Manager with the Facilities Ticketing System. Through listening to our employees and observation, assist with identifying areas of improvement in the office and suggest creative solutions to improve these areas monthly. Office Events & Programs:
Find out more about our locations by visiting our site.
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $64,000 to $80,000 [base pay]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
About AppFolio
AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.
Why AppFolio
Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.
The Senior Workplace Services Specialist will maintain an enjoyable working environment while being an informational hub for employees. Working alongside the Facilities and Workplace Services Team, you will help support and grow a positive office environment while keeping the office running efficiently and upholding the AppFolio values.
Your impact
- Supports the Facilities and Workplace Services Manager with the planning and execution of office events and holidays, including ordering, setup, and breakdown of decorations.
- Supports the Food & Beverage team with receiving orders and feedback.
- Supports the Facilities and Workplace Services Manager with on-site Perks programs and on-site Wellness programs.
- Safety & Security:
- Supports the Facilities and Workplace Services Manager with emergency planning, documentation, training, and drills (yearly ERP updates, CPR/AED/First-Aid certifications).
- Manages Floor Warden Program (awareness, zones, training with AK Preparedness).
- Hosts annual safety meetings.
- Manages Everbridge Software (admin, training, integrations).
- Supports Real Estate Operations in IIPP/WVPP (hazard assessments, Employee Recognition Program).
- Manages WELL Health & Safety Rating Certification renewals.
- Onboarding: Assist with the new hire onboarding process and terminations.
- Special Projects: Be the on-site point of contact for projects at our Columbus, Ohio office.
- Communication: Excellent written, verbal, and interpersonal communication skills across all levels of audiences. Great storyteller and facilitator.
- Self-Directed: Ability to independently identify, prioritise, and complete tasks.
- Problem Solving: Approaches challenges and situations with a positive mindset and identifies solutions.
- Flexibility/Adaptability: Ability to quickly adapt to last-minute requests and changes that arise on a day-to-day basis.
- Team Player: Must be able to be a team player and work with all levels of the company employees, as well as suppliers and contractors.
- Influence & Negotiation: Strong listening skills for internal clients and external providers.
- Fostering Teams: Adherence to team values, fostering teamwork, and strong relationships.
- Customer Experience Oriented: Strong commitment to exceptional internal/external customer experiences.
- High school or GED Graduate.
- Ability to influence and motivate others, drive collaboration, engage in team building, and liaison between diverse stakeholder groups.
- At least four years of experience in a facilities, workplace services, or customer-facing roles.
- Proficient in the Google Workspace.
Find out more about our locations by visiting our site.
Compensation & Benefits
The compensation that we reasonably expect to pay for this role is: $64,000 to $80,000 [base pay]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.
Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
About AppFolio
AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.
Why AppFolio
Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.
Salary : $64,000 - $80,000