Public Area Attendant

About Appellation
Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.?

Overview of Position:

The Public Area Attendant at Appellation Healdsburg is the visible guardian of our property's overall impressions, ensuring that every public space reflects the exceptional standards and luxury presentation that define our brand. This is an extraordinary opportunity to be part of the housekeeping team at one of Healdsburg's most distinguished properties, maintaining the pristine common areas and restroom facilities that create lasting impressions for our guests and visitors.

As a Public Area Attendant, you will play a vital role in maintaining the cleanliness, presentation, and ambiance of all public spaces including lobbies, corridors, restaurants, meeting rooms, fitness facilities, outdoor areas, and restroom facilities. You will be responsible for continuous cleaning and maintenance of high-traffic areas, ensuring impeccable restroom standards, managing public area supplies and amenities, and supporting the seamless guest experience that defines our premium hospitality brand.

Primary Duties and Responsibilities:

• Public Restroom Maintenance: Maintain exceptional cleanliness and luxury standards in all public restrooms, including frequent cleaning, sanitizing, restocking supplies, and ensuring facilities meet the highest hospitality standards throughout the day.
• Lobby and Reception Area Care: Clean and maintain lobby areas, reception spaces, seating areas, and entrance ways, ensuring pristine presentation that creates exceptional first impressions for arriving guests.
• Corridor and Hallway Maintenance: Vacuum, mop, dust, and maintain all public corridors, hallways, stairwells, and elevator areas, paying attention to high-touch surfaces and decorative elements.
• Restaurant and Dining Area Support: Clean and maintain restaurant public areas, bar spaces, and dining room facilities in coordination with food service staff, ensuring seamless transitions between meal periods.
• Meeting and Event Space Preparation: Clean and prepare meeting rooms, conference facilities, and event spaces according to setup requirements and luxury presentation standards.
• Fitness and Recreation Area Maintenance: Maintain cleanliness of fitness facilities, pool areas, spa common spaces, and recreational amenities, ensuring proper sanitization and equipment care.
• Outdoor Area and Patio Maintenance: Clean and maintain outdoor public spaces, patios, walkways, entrance areas, and landscape features, including furniture arrangement and waste removal.
• Supply Management: Monitor and restock public area supplies including restroom amenities, hand sanitizers, tissues, towels, and cleaning supplies throughout all shifts.
• High-Touch Surface Sanitization: Perform regular sanitization of door handles, railings, elevator buttons, light switches, and other frequently touched surfaces in public areas.
• Waste Management: Empty trash receptacles, replace liners, and maintain waste disposal areas throughout public spaces, ensuring proper recycling and waste separation procedures.
• Floor Care and Maintenance: Perform detailed floor care including vacuuming carpets, mopping hard surfaces, spot cleaning, and maintaining floor finishes in all public areas.
• Window and Glass Cleaning: Clean windows, glass doors, mirrors, and glass partitions in public areas to maintain crystal-clear visibility and luxury presentation.
• Furniture and Fixture Care: Dust, polish, and maintain public area furniture, artwork, decorative items, and fixtures, ensuring proper arrangement and presentation.
• Emergency Spill Response: Respond immediately to spills, accidents, or cleaning emergencies in public areas, ensuring guest safety and maintaining clean, dry surfaces.
• Lost and Found Management: Monitor public areas for lost items, collect and properly document findings according to hotel procedures, and coordinate with housekeeping supervisors.
• Project Work: Perform deep cleaning projects using specialty equipment such as carpet extractors, floor buffers, pressure washers, and high-reach cleaning tools for ceiling fixtures and high surfaces.
• Safety and Security Monitoring: Observe and report any safety hazards, maintenance needs, or security concerns in public areas to appropriate supervisors immediately.
• Guest Interaction: Provide courteous and professional interactions with guests in public areas, offering assistance when appropriate and maintaining the welcoming atmosphere of the property.
• Quality Assurance: Conduct regular inspections of assigned public areas to ensure all spaces meet luxury hospitality standards and brand presentation requirements.
• Training Participation: Attend all mandatory meetings, training sessions, and safety briefings as directed by housekeeping management.
• Professional Standards: Maintain professional appearance and conduct that reflects the core values of the Appellation brand and its operating standards while working in guest-facing areas.
• Flexible Support: Perform other duties as assigned by the Director of Housekeeping or Housekeeping Supervisor to support overall hotel operations and special events.

Skills & Qualifications:

• Previous experience in hotel housekeeping, public area maintenance, or commercial cleaning preferred. Experience in luxury hotel environment a plus.
• Daily on-premises presence required.
• Strong attention to detail and pride in maintaining pristine public spaces and restroom facilities.
• Ability to work independently and manage time efficiently to maintain multiple public areas simultaneously.
• Physical ability to perform cleaning tasks throughout entire shift and lift up to 50 pounds regularly.
• Knowledge of proper cleaning chemicals, procedures, and safety protocols for commercial and public area cleaning.
• Understanding of restroom maintenance standards and sanitation requirements for public facilities.
• Ability to work efficiently in high-traffic, guest-facing environments while maintaining professional demeanor.
• Flexibility to work various shifts including mornings, afternoons, evenings, weekends, and holidays.
• Knowledge of luxury hospitality standards and commitment to supporting exceptional guest experiences.
• Strong organizational skills and ability to prioritize tasks in dynamic, fast-paced environments.
• Excellent customer service skills and professional appearance for guest-facing interactions.
• Reliable, trustworthy, and committed to maintaining confidentiality and security protocols.
• Basic communication skills and ability to follow detailed written and verbal instructions.
• Positive attitude, strong work ethic, and willingness to adapt to changing priorities and special events.
• Understanding of proper safety procedures when working with cleaning chemicals and operating commercial cleaning equipment.

Essential Functions:

To perform the duties and requirements for this job, you must have the following physical abilities:

• Stand and walk for extended periods of time, move between multiple rooms and floors throughout shift
• Bend, kneel, stoop, and reach frequently while cleaning rooms and bathrooms
• Lift and carry cleaning supplies, linens, and equipment weighing up to 50 pounds
• Push and pull housekeeping carts and vacuum cleaners
• Walk up and down stairs on a daily basis
• See and read cleaning instructions and identify areas requiring attention with or without vision aids
• Distinguish between different cleaning products and chemicals safely
• Work in various positions including standing, bending, kneeling, and reaching overhead
• Constant: standing, walking, bending, reaching, and repetitive use of hands, arms, and legs
• Frequent: lifting, carrying, pushing/pulling cleaning equipment, climbing stairs, kneeling, stooping, reaching overhead
• Occasional: heavy lifting, moving furniture, deep cleaning projects, ladder work for high surfaces

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.

Job Types: Full-time Pay: $21.75

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance