What are the responsibilities and job description for the Warehouse Technician (ITAD & Electronics) position at AppDirect and Careers?
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
This position is with Firstbase, a subsidiary of AppDirect.
About Firstbase, A Subsidiary of AppDirect
Recently acquired by AppDirect, the Firstbase team empowers the hardware lifecycle management and hardware purchase offering on the AppDirect Marketplace. The team is focused on building interactions between AppDirect and Firstbase while maintaining and growing Firstbase's existing user base and product offerings.
About You
Join a growing team handling retired IT assets for resale, redeployment, and recycling. We’re looking for a hands‑on, detail‑oriented Warehouse Technician skilled in IT Asset Disposition (ITAD), reverse logistics, and electronics remarketing.
You’re meticulous, organized, and comfortable in a fast‑paced warehouse. You quickly learn new systems, troubleshoot hardware issues, and reliably follow processes and documentation. You enjoy hands‑on problem solving, can lift and move equipment safely, and take pride in accurate tracking and preparation of every asset.
What you’ll do and how you’ll have an impact
- Receive, inspect, tag and log mixed lots (laptops, monitors, peripherals) using our WMS and maintain strict chain‑of‑custody.
- Identify hardware (CPU, RAM, drive type/model) and sort into workflows: Resale, Wholesale, Harvest, Recycle.
- Perform cosmetic grading (A–D) and functional testing (keyboard, trackpad, ports, webcam). Record condition notes to support pricing.
- Execute data sanitization to NIST standards and monitor wiping servers.
- Carry out basic refurb and repairs (cleaning, battery changes, remove tags), harvest usable parts (RAM, SSDs, adapters).
- Track inventory and perform cycle counts; pick, pack, and ship DTC and pallet freight with proper packing and manifests.
What we're looking for:
- 2 years experience in computer repair with specific ITAD, electronics recycling, or reverse logistics exposure.
- Strong hardware ID skills (laptop models, SSD/HDD types).
- Experience grading used electronics for resale.
- Comfortable with WMS, Windows & Apple devices, diagnostic tools, and data‑erasure software.
- Exceptional attention to detail when logging serials and conditions.
- Physically able to lift up to 50 lbs and stand for extended periods.
Preferred Qualifications:
- 2 years warehouse experience.
- Familiarity with Blancco, BitRaser or similar erasure tools.
- Ability to troubleshoot minor hardware (reseat RAM, swap drives).
- Forklift certification a plus.
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
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