What are the responsibilities and job description for the Customer Success Manager position at AppCard Inc?
Job Description
Have you ever wanted to reshape the way merchants do business?
Are you passionate about technology?
AppCard is looking for a business savvy Success Manager to deliver winning loyalty and marketing strategies to our clients. This role will allow you to position our industry leading products and execute business strategies to deliver client growth and customer adoption.
Responsibilities- Develop relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy
- Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization
- Understand how to build and present AppCard’s value story using data and insights
- Drive growth with existing customers, Identify upgrade opportunities and generate new revenue
- Understand, adapt to, and help develop AppCard’s ongoing product and technology developments
- Manage multiple cross-product opportunities and projects
Qualifications
- 1-2 years' sales experience - A must
- Customer oriented and excellent communication skills
- Excellent presentation skills
- Tech Savvy
- Understanding of retail business needs
- Fast and autonomous learner
- A people person
- Advantage: experience in either - account management, customer success, professional services
- Advantage: SAAS / Tech industry experience
Additional Information
All your information will be kept confidential according to EEO guidelines.