Transfer Operations Specialist & Credit Evaluator

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

The function of this position is to serve as an operations specialist and transfer credit evaluator for prospective, incoming, and currently enrolled students (Boone, Hickory, Online, and Flight Path). This will include supporting prospects, applicants, and staff members as students navigate various steps of the admission funnel. Additionally, it will include the review and analysis of all transfer coursework, the loading of coursework to student records, and the maintenance of the Banner Catalog. This position serves as a liaison between various departments, acting as an advocate for students as it relates to credit transferability. This position is responsible for quality control of data accuracy and credit evaluation. This position has a high level of contact with faculty, staff and students, providing guidance relevant to transfer policies and procedures). Duties include, but are not limited to: transfer credit evaluation, written and verbal communications in response to inquiries related to program and application information (e.g., responding to and/or forwarding incoming email, text, and phone messages); use of CRM (Slate) to record interactions with prospective students and applicants; occasional participation in student outreach, recruitment and engagement events, etc.; other duties related to the admission, orientation and retention of transfer students.

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Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

The Operations Specialist and Transfer Credit Evaluator for the office of Transfer Admissions & Engagement will work directly with transfer students, internal and external partners, App State's academic departments, advisors, as well as conduct all necessary communication with other pertinent constituents. Additionally, this position will work with TAE team members to develop and implement new processes or procedures to enhance the transfer student experience to ensure quality customer service.


Responsibilities include, but are not limited to the following:

Communication-Verbal: Responds to questions/issues that deviate from standard operating procedures by determining and consulting appropriate resources such as policies, manuals or other staff. Responds to requests for program and procedural information. Contacts service recipients, vendors, or clients to provide or obtain information. Schedules and coordinates appointments, meetings and events.

Communication-Written: Composes written communication with guidance using standard formats. Composes correspondence involving program or operational procedures independently from general instructions or brief summaries.

Information/Records Administration: Records, compiles and summarizes data using established format. Compiles and organizes information from different sources to develop reports and data.

Knowledge-Program: Understands programs and services to apply this knowledge in problem-solving and responding to most questions and inquiries. Uses program knowledge to interface with other offices and organizations.

Office Technology: Selects, understands and fully applies features of a variety of software programs, machines or office equipment that will produce the desired results.

Work Coordination: Plans and facilitates the support activities of an office or work unit; coordinates with others to complete tasks. May serve as an office coordinator for a work unit.

Monday-Friday, 8:00 am to 5:00 pm, with occasional evening and/or weekend work

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board: