What are the responsibilities and job description for the Office of Arts Engagement Customer Service Team position at Appalachian State University?
Posting Details
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Request to Recruit
Working Title
Office of Arts Engagement Customer Service Team
Location
Boone, NC
Position Number
N34140, N34090
Department
Office of Arts Engagement - 540400
Position Summary Information
Minimum Qualifications
- Must pass a Criminal Background Check
- Ability to work with people from diverse cultures and backgrounds
- Ability to professionally represent the program/department
- Ability to work with clients (students, employees, public) via in-person meetings, virtual meetings, phone calls, and/or emails
- Ability to be organized
License/Certification Required
Essential Job Functions
Office of Arts Engagement Customer Service Team
About the Venues:
- Turchin Center for the Visual Arts: The region’s premier visual arts facility, the Turchin Center, engages the community with thought-provoking exhibitions, educational programs, and year-round public events. It serves as a welcoming space for discovery and dialogue through contemporary art.
- Schaefer Center for the Performing Arts: A central hub for live performance on campus, the Schaefer Center presents a diverse array of concerts, theatrical productions, and outreach programs. It is home to the APPlause! K–12 Performing Arts Series, App Summer, Appalachian Arts, and hosts both university and professional events.
Position: Office of Arts Engagement Customer Service Team Member
Part-time
Part-time
The Office of Arts Engagement is hiring reliable, outgoing, and team-oriented individuals to serve as frontline representatives across our arts venues. Team members may work in roles supporting gallery operations, box office and ticketing, event coordination, and visitor services at the Turchin Center, Schaefer Center, and during App Summer events.
Key Responsibilities:
- Welcome and assist guests at exhibitions, performances, and events
- Share accurate information about ongoing programs and offerings
- Operate front desk and box office systems, including ticketing and point-of-sale tools
- Maintain a clean, safe, and professional environment for visitors and colleagues
- Coordinate with volunteers, student workers, and supervisors as needed
- Assist with event setup, breakdown, and general logistics
- Demonstrate clear communication, professionalism, and problem-solving
- Assist the Director of Audience Services, Visitor Services Coordinator, and Curatorial Assistant as needed and applicable.
Preferred Qualifications
Preferred Qualifications:
- Excellent customer service and interpersonal communication
- Dependable, detail-oriented, and self-motivated
- Comfortable using or learning digital systems (POS, ticketing, communication tools)
- A collaborative spirit and interest in the arts
- Available to work 10 hours per week, including evenings and weekends as needed
Work Schedule/Hours
As needed depending on events and exhibitions.
Turchin Center is open Tuesday – Saturday from 10:00-6:00, 8:00 on Fridays
Schaefer Center Box Office is open Monday – Friday 10:00 – 5:00
Events typically happen 7:30 – 11:30
Flexible availability required.
Turchin Center is open Tuesday – Saturday from 10:00-6:00, 8:00 on Fridays
Schaefer Center Box Office is open Monday – Friday 10:00 – 5:00
Events typically happen 7:30 – 11:30
Flexible availability required.
Number of Hours Per Week
10-30
Number of Months Per Year
11
Mandatory Staff
No
Physical Demands of Position
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Hiring Range
$10.00-16.00
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
Posting Date
04/24/2025
Closing Date
09/01/2025
Open Until Filled
No
Applicant Pool Preference
External (Post on the Web)
Special Instructions to Applicants
Quick Link
https://appstate.peopleadmin.com/postings/50622
Posting Number
201500956P
Salary : $10 - $16
