Director of Referral Relations

Overview

Conducts patient assessments to identify appropriate patients for potential admission into the system. Daily follow up with patients and their decision-makers in their account(s) for consistent clinical reassessment.  Responsible for managing the referrals and admissions that are generated through their assigned hospitals and territories.  Represents ARH Advanced Care, Inc. and their assigned hospital with professionalism and maintains positive relationships with the accounts within their territory. Designs and manages the marketing strategies for their assigned accounts. Identifies and contacts new and potential referral sources to grow their respective territory.  Conducts in-person educational meetings and conversations with referral sources, utilizing educational materials to present our specialty hospitals to referral sources. Acts as liaison by coordinating transmission of clinical and benefit information between patients, decision-makers, referral sources and the ARH Advanced Care, Inc. Hospitals they serve. Performs 80% or more of work outside the home, with expectation of being on-site at their respective accounts daily.

Responsibilities

• Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts and educational presentations. • Meets the monthly goals for their assigned hospitals • Expands the number of referral sources in their assigned territories. • Maintains current referral sources through relationship development.• Manages the admissions process as an ambassador for patients who meet the criteria eligibility. • Operates within budgeted parameters by carefully planning travel and monitoring expenses• Conduct assessments in accordance with company standards. • Manage the referrals and admission process for their referred patients. • Work closely with patients and their family members to educate them on the benefits of ARH Advanced Care, Inc. Hospitals. • Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. • Completes clinical assessments on potential patients completing assessments to meet with standards of the Division • Meets with patients and families to explain hospital’s care and services. • Establishes strong and successful relationships with referral sources throughout their territory. • Successfully manages the Referral, Assessment and Admission Process. • Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty. • Completes annual health, safety, and education requirements. Maintains professional growth and development. • Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected. • Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care to the patient population served. • Reports to work on time as scheduled; adheres to policies regarding notification of absence. • Attends all mandatory in-services and staff meetings. • Represents the organization in a positive and professional manner. • Complies with all organizational policies regarding ethical business practices. • Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department. • Maintains current licensure/certification for position, if applicable. • Consistently demonstrates Guest Relation’s skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact. • Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures.

Performs all duties as relevant and appropriate to the position.

Qualifications

Education• Associate’s degree required; Bachelor’s degree preferred• Degree in marketing, communication, healthcare administration, nursing, or other related field strongly preferred• Extensive healthcare sales work experience may be considered in lieu of bachelor's degree

Licenses/Certification• Valid driver’s license• Clinical license preferred; Registered Nurse (RN), Licensed Practical Nurse (LPN/LVN), Respiratory Therapist (RT)

Experience• Minimum two (2) years of former healthcare sales experience and/or minimum of two (2) years of clinical healthcare experience strongly preferred• Formal sales training preferred• Demonstrated understanding of Medicare, Medicaid, and other payers as related to LTACH benefits• Demonstrated competence in strategic business planning and design of marketing initiatives

Required Skills, Knowledge, and Abilities• Approximate percent of time required to travel: Daily• Must read, write and speak fluent English• Must have good and regular attendance• Performs other related duties as assigned