What are the responsibilities and job description for the Patient Access Representative position at Appalachian Regional Healthcare (ARH)?
Overview
The Patient Access department is staffed 24 hours a day with personnel directly responsible for pre-registration insurance verification, scheduling, and registration of all inpatients and outpatient into the organization. Arranges for the efficient and orderly admission of inpatients and registration of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of their rights to make decisions regarding their healthcare, conditions of admission, patient rights and financial responsibilities, hospital policies and procedures. Answers and directs calls to appropriate areas, follows hospital protocol regarding emergency codes and overhead announcements. Interviews incoming patient or patient representatives and enters information required for registration into computer database. Distributes appropriate information to ancillary departments. Participates in department meetings, hospital and department in services, performance improvement and CQI activities. Adheres to infection control policies and guidelines appropriate for their work area. Hand hygiene and PPE (job applicable) followed when appropriate.
Qualifications
Minimum Education: High School diploma or equivalent required. Associate’s degree preferred.
Minimum Work Experience
Required Skills, Knowledge, And Abilities
The Patient Access department is staffed 24 hours a day with personnel directly responsible for pre-registration insurance verification, scheduling, and registration of all inpatients and outpatient into the organization. Arranges for the efficient and orderly admission of inpatients and registration of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of their rights to make decisions regarding their healthcare, conditions of admission, patient rights and financial responsibilities, hospital policies and procedures. Answers and directs calls to appropriate areas, follows hospital protocol regarding emergency codes and overhead announcements. Interviews incoming patient or patient representatives and enters information required for registration into computer database. Distributes appropriate information to ancillary departments. Participates in department meetings, hospital and department in services, performance improvement and CQI activities. Adheres to infection control policies and guidelines appropriate for their work area. Hand hygiene and PPE (job applicable) followed when appropriate.
Qualifications
Minimum Education: High School diploma or equivalent required. Associate’s degree preferred.
Minimum Work Experience
- High School Diploma or Equivalency required.
- Two years experience in healthcare registration preferred
- Excellent verbal, presentation and written communication skills.
Required Skills, Knowledge, And Abilities
- Ability to communicate in English, both orally and written.
- Ability to work independently within general guidelines.
- Ability to work well with others in a calm, friendly manner in a high volume, high stress environment.
- Ability to remain focused amid frequent interruptions.