What are the responsibilities and job description for the MRO Servicer II position at Appalachian Power?
Job Posting End Date
04-23-2026
Please note the job posting will close on the day before the posting end date
Job Summary
Under general supervision, perform work pertaining to disconnecting, reconnecting, removing, and installing single-phase and three-phase kilowatt-hour and demand meters not to exceed 260 volts; read meters; investigate irregular readings, energy diversion, and inactive or unauthorized usage; contact customers, test, inspect, maintain, service, pack and transport measurement equipment and other equipment as assigned, and perform associated duties.
Job Description
Please note a successful candidate should live within 45 minutes of the Loch Haven Service Center (1806 Loch Haven Drive Roanoke, VA 24018)
What You'll Do:
High School Diploma or GED
Experience:
None required
Licenses/Certifications:
Must possess and maintain a valid state driver license. Must meet all vehicle operation requirements as designated by federal and/or state law.
Physical demand level is Not Yet Determined
Must have satisfactorily performed the duties of, and have all the qualifications of MRO Utility Worker or the equivalent and in addition:
Must successfully complete all job demonstrations, examinations or other training required to advance within the MRO Servicer II classification, within such time frame as determined by the Company, or vacate the current Servicer II job classification.
Prior to promotion to the next classification in the Principal Line of Progression (MRO Servicer I), successfully complete 24 months in the MRO Servicer II classification and obtain the required degree
Must have a good working knowledge of single-phase self-contained metering and metering practices.
Must be able to understand and follow instructions and learn all rules, procedures, and safety practices applicable to the work.
Must possess ability to effectively communicate with employees, customers and the public in a courteous and appropriate manner and be able to work independently.
Must have safe work habits and adhere to all safety rules and practices of the Company. Must be physically capable of performing required duties.
Must be able to treat the Company and customer business as confidential.
Must meet all requirements for operating communication equipment, including the ability to enter data via the appropriate work management system accurately and in a timely manner.
Must be willing to work overtime as required by job responsibilities.
Must be available by telephone or by Company-provided pager or cell phone.
This job requires "recommended" test results from HireVue Meter Servicer Virtual Job Tryout. This assessment is completed online, is untimed, and typically takes about 45 minutes to complete. Please refer to the Employment Test Prep section of our website https://www.aep.com/careers/testprep/ A physical abilities assessment is also required for this position.
Principal Line of Progression: From: MRO Utility Worker To: MRO Servicer I
Salary: $25.42 per hour
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you.
#APCO
Compensation Data
Compensation Grade:
U013-295
Compensation Range:
$25.42 - $31.41
The Physical Demand Level for this job is: M – Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light Work.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
04-23-2026
Please note the job posting will close on the day before the posting end date
Job Summary
Under general supervision, perform work pertaining to disconnecting, reconnecting, removing, and installing single-phase and three-phase kilowatt-hour and demand meters not to exceed 260 volts; read meters; investigate irregular readings, energy diversion, and inactive or unauthorized usage; contact customers, test, inspect, maintain, service, pack and transport measurement equipment and other equipment as assigned, and perform associated duties.
Job Description
Please note a successful candidate should live within 45 minutes of the Loch Haven Service Center (1806 Loch Haven Drive Roanoke, VA 24018)
What You'll Do:
- Leave collection notices on customers' premises.
- Disconnect and reconnect electrical service to customer, as directed, by removal or installation of self-contained single and three-phase kilowatt-hour meters or combination demand meters not to exceed 260 volts, for service orders, credit action, inactive usage, or as otherwise directed.
- Remove, install, or change self-contained single and three-phase kilowatt-hour or demand meters when the meter is broken, stopped, or operating improperly. Bypass meters and/or associated equipment, when necessary while performing customer service work, to maintain service.
- Respond to service calls on installations not to exceed 260 volts, single or three-phase as assigned.
- Conduct the investigation of energy diversion. Appear as witness in court hearings as needed.
- Receive, inspect, test, adjust, clean, repair and program single-phase meters.
- Test load research, time of use, and electronic data recorders and portable instruments as required.
- Take inventory of meter stock and resolve discrepancies as assigned.
- Safely operate all tools, equipment, and vehicles, and maintain in a clean and orderly condition.
- Read billing meters, as may be assigned.
- Perform duties in accordance with the Company safety rules, regulations, practices and report unsafe conditions.
- Direct the work of and assist in training of other employees, as well as attend and participate in training as assigned.
- Report hazards, irregularities, and abnormal conditions.
- Assist employees of equal or higher classification
High School Diploma or GED
Experience:
None required
Licenses/Certifications:
Must possess and maintain a valid state driver license. Must meet all vehicle operation requirements as designated by federal and/or state law.
Physical demand level is Not Yet Determined
Must have satisfactorily performed the duties of, and have all the qualifications of MRO Utility Worker or the equivalent and in addition:
Must successfully complete all job demonstrations, examinations or other training required to advance within the MRO Servicer II classification, within such time frame as determined by the Company, or vacate the current Servicer II job classification.
Prior to promotion to the next classification in the Principal Line of Progression (MRO Servicer I), successfully complete 24 months in the MRO Servicer II classification and obtain the required degree
Must have a good working knowledge of single-phase self-contained metering and metering practices.
Must be able to understand and follow instructions and learn all rules, procedures, and safety practices applicable to the work.
Must possess ability to effectively communicate with employees, customers and the public in a courteous and appropriate manner and be able to work independently.
Must have safe work habits and adhere to all safety rules and practices of the Company. Must be physically capable of performing required duties.
Must be able to treat the Company and customer business as confidential.
Must meet all requirements for operating communication equipment, including the ability to enter data via the appropriate work management system accurately and in a timely manner.
Must be willing to work overtime as required by job responsibilities.
Must be available by telephone or by Company-provided pager or cell phone.
This job requires "recommended" test results from HireVue Meter Servicer Virtual Job Tryout. This assessment is completed online, is untimed, and typically takes about 45 minutes to complete. Please refer to the Employment Test Prep section of our website https://www.aep.com/careers/testprep/ A physical abilities assessment is also required for this position.
Principal Line of Progression: From: MRO Utility Worker To: MRO Servicer I
Salary: $25.42 per hour
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you.
#APCO
Compensation Data
Compensation Grade:
U013-295
Compensation Range:
$25.42 - $31.41
The Physical Demand Level for this job is: M – Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light Work.
Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Salary : $25 - $31