Field Service Specialist

Wage: $33/hour

Job Description

Join Appalachian Network Services Inc as a Field Service Specialist, where you will spearhead advanced technical projects and provide specialized services that reflect our commitment to technical excellence and innovation. In this critical role, you will lead complex installations, such as fiber optics, and contribute to the company's reputation as a leader in providing high-value technical solutions.

Key Responsibilities

• Design and implement sophisticated technical solutions, leading high-stakes projects with precision and expertise.
• Conduct thorough site assessments, project scoping, and planning to ensure technical and operational excellence.
• Serve as a technical leader within the team, offering guidance and mentorship to junior team members, thereby enhancing overall team capabilities and performance.
• Manage client relationships effectively, ensuring clear communication and satisfaction with the outcomes of projects.
• Lead the evaluation and integration of new technologies and practices, maintaining AppNet's edge in competitive technical advancements.
• Lead safety initiatives at job sites, ensuring that all operations are conducted with the highest regard for safety. Conduct pre-operation safety briefings, monitor compliance with safety measures, and set a strong example of safe practices for all team members.
  
  

Additional Duties And Responsibilities

• Continuously update knowledge of industry trends, technologies, and best practices to improve service delivery.
• Ensure compliance with all safety protocols and standards, including NC Alarm System License Registrant requirements.
• Collaborate with other departments to align technical solutions with broader organizational goals.
• Manage and document all project deliverables and timelines to ensure consistency and quality in service delivery.
  
  

Licensing And Compliance Requirements

This role requires active participation in obtaining a NC Alarm System License Registrant. This licensure is essential for any team member involved in the installation, maintenance, or remote access to Camera Systems, Alarm Systems, or Access Control Systems. Management of the licensure process will be overseen by our NC Alarm System License Licensee to ensure all legal and regulatory requirements are met.

Company Culture

• At Appalachian Network Services Inc, we embody core values of Excellence, Security, Technological Agility, and Teamwork, which guide our commitment to innovation and safety in all our operations.
• Safety is foundational to our operations. We ensure the highest standards of safety for our team and the communities we serve by providing comprehensive training and enforcing strict safety protocols.
• We value leadership and technical proficiency, offering significant opportunities for professional development and career advancement.
• Dedicated to maintaining high standards of integrity and quality, we empower our team to lead and innovate with confidence and responsibility.
• We uphold a zero-tolerance policy for workplace negativity and toxicity, actively fostering a culture that rewards problem-solving, innovation, and teamwork. Our commitment to a positive work atmosphere ensures that every team member feels valued and supported.
• Every employee is encouraged to take initiative and contribute ideas to ongoing improvements. By promoting an environment where all voices are heard and respected, we ensure that team members feel part of our collective success and are supported in their efforts to excel.
  
  

Knowledge, Skills, And Abilities Required

• Extensive knowledge of fiber optic technology, telecommunications systems, and complex cable pathways.
• Excellent project management skills, capable of leading multiple high-stakes projects simultaneously.
• Strong interpersonal and communication skills, essential for managing client relationships and mentoring team members.
• Ability to adapt to rapidly changing technologies and environments.
• Comprehensive understanding of NFPA 70 and NFPA 72 code requirements as they apply to the installation, maintenance, and troubleshooting of Low voltage and fire alarm systems.
• Familiarity with electrical safety standards and the ability to interpret complex technical documentation and schematics related to low voltage cabling and security systems.
• Knowledge of general building codes and local regulations that impact field service operations.
• Experience bending and running conduit, using digital multi-meters, and with anaerobic terminations and splicing.
• Ability to work in small spaces, at varying heights, and ability to lift equipment weighing up to 50 lbs and occasionally heavier.
• Must be able to safely work on ladders for extended periods and comply with safety standards, including adhering to the maximum weight capacity for ladders, including personal gear and tools.
• Able to operate aerial boom lifts (3B) and scissor lifts (3A) safely and proficiently, in accordance with safety regulations and best practices.
  
  

Experience

• High school diploma or equivalent required; advanced technical training or certification highly regarded.
• Advanced technical certifications in relevant fields are highly preferred.
• At least 5 years of experience in technical roles with significant project management and leadership responsibilities.
  
  

Benefits

• Health Insurance: Full medical coverage provided for each employee, with optional upgrades and family additions available through employee contributions.
• Dental and Vision Insurance: Available for employee enrollment at their own expense.
• Life Insurance and Health Savings Account (HSA): Optional life insurance and HSA available.
• Flexible Time Off: We provide flexible time off to support work-life balance.
• 401(k) Retirement Plan: A 401(k) plan with a company match to aid in your longterm financial planning.
• Performance-Based Incentives: We offer incentives that recognize and reward outstanding performance.
• Career Advancement: Opportunities for professional growth in a rapidly expanding company.
  
  

Schedule

• Full-time, Monday to Friday.
• Additional hours or on-call duties as needed to meet project requirements.
  
  

As part of this process, the selected candidate will be subject to a criminal background check, FBI finger Printing, and drug testing to ensure compliance with regulatory standards.