What are the responsibilities and job description for the Dental Patient Support Representative position at Appalachian Mountain Health?
Description
KEY ACCOUNTABILITIES
Essential Duties And Responsibilities
Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.
PERFORMANCE REQUIREMENTS
Knowledge & Skills
REQUIRED QUALIFICATIONS
KEY ACCOUNTABILITIES
Essential Duties And Responsibilities
Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner. Including using de-escalation skills for disgruntled patients, providers, and third parties.
- Returning patient, provider, and third part calls in a timely manner.
- Scheduling appointments in accordance with AMH guidelines.
- Checking patients in and out, which includes collecting, entering, and verifying patient demographic information.
- Scanning and organizing patient paperwork.
- Assessing patient eligibility for the sliding fee discount program (SFDP) and clearly communicating responsibilities of the patient as part of the SFDP.
- Assessing charges, including past due balances and collection of fees.
- Participating in internal or external educational opportunities relevant to the role.
PERFORMANCE REQUIREMENTS
Knowledge & Skills
- Excellent interpersonal skills in group and community settings.
- Ability to plan, schedule and coordinate.
- Effective management of multiple duties and responsibilities in a clinical setting.
- Demonstrates respect, dignity and empathy with patients.
- Sound leadership and judgment.
- Excellent communication skills in person, on the phone and in written communications.
- Flexibility in a rapidly growing and changing work environment.
- Strong attention to detail.
- Exceptional customer service skills.
- Ability to maintain confidentiality of financial and clinical information.
- Excellent listener.
- Demonstrates initiative.
REQUIRED QUALIFICATIONS
- High school diploma or General Educational Development (GED)
- Dental Experience
