Mobile RV Operator - Patient Support Representative

JOB SUMMARY:

Patient Support Representative/”Front Desk” works as the general point of contact for all clients providers and third parties. Operator of the mobile RV unit includes driving to sites, maintaining operations and set up and break down of RV.

Background Check and Drug Screen Required.

KEY RESPONSIBILITIES:

• Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for disgruntled patients
• Returning patient, provider and third party calls in a timely manner
• Referring patient inquiries of a clinical nature to the appropriate clinical staff for triage
• Scheduling appointments in accordance with AMH guidelines relating to new patient, routine follow-up and same-day appointments
• Provide a welcoming first impression to the organization
• Patient check in and complete full registration process
• Experience with verifying patient insurance is preferred but not required
• Maintain pre/post-operative check list on RV
• Communicate concerns regarding RV with Fleets Manager and Director of Community Medicine
• Assist to mapping routes to sites

REQUIREMENTS:

• Sending and following up on messages between patient’s and providers/clinical staff members via EHR
• Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff
• Maintaining electronic health records (EHR) and coordinating patient activities
• Verifying information on file and updating said information as necessary
• Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions
• Utilizing working knowledge of up to date insurance credentialing information to appropriately schedule appointments
• As appropriate, triaging phone calls and following up on patient requests
• Maintaining active driver’s license