What are the responsibilities and job description for the Field Training Manager position at appalachian heating?
The Field Training Manager is responsible for traveling to branch locations to coach, train, and mentor HVAC, electrical, plumbing, and sales teams to improve performance, customer experience, and revenue generation. This role partners with branch leadership and field employees to reinforce company standards, improve close rates, increase memberships and service agreements, and create consistency across operations. The ideal candidate is passionate about developing people, driving accountability, and helping teams maximize sales and service opportunities while maintaining exceptional customer satisfaction.
Essential Job Duties:- Travels regularly to branch locations to train, coach, and mentor technicians, plumbers, electricians, and sales teams.
- Observes field performance and identies opportunities to improve sales, communication, customer service, and operational efficiency.
- Conducts ride-alongs with technicians and sales team to provide real-time coaching and development.
- Trains teams on sales processes, customer interactions, financing options, memberships, and upselling opportunities.
- Develops and implements training programs focused on increasing conversion rates, average ticket value, and overall branch performance.
- Reinforces company standards, service procedures, and best practices across all trades.
- Partners with branch managers and leadership teams to identify performance gaps and create action plans for improvement.
- Monitors and manages KPIs including close rates, average ticket value, lead generation, memberships, and customer satisfaction scores.
- Assists with onboarding and continued education for new hires and existing employees.
- Supports branches during peak seasons, promotions, and growth initiatives.
- Maintains positive relationships with branch leadership and field teams while promoting a culture of accountability and continuous improvement.
- Performs other duties as requested.
- Strong leadership, coaching, and mentoring abilities.
- Extensive understanding of residential home service sales processes.
- Excellent communication, presentation, and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Experience conducting ride-along coaching and field training.
- Proficient with CRM systems, sales reporting, and performance tracking tools.
- Ability to motivate teams and improve sales and operational performance.
- Ability to analyze branch performance metrics and implement improvement strategies.
- Ability to manage multiple branch relationships and priorities effectively.
- Ability to travel to various branch locations three or more days per week
- Regular and reliable attendance.
- High school diploma or equivalent.
- Possess a valid driver’s license and maintain a clean driving record.
- Eligible to work in the U.S. without sponsorship.
- Minimum of 3 years of experience in HVAC, Electrical, Plumbing, In-Home Sales, or Service Management.
- Proven ability to coach and develop field or sales teams.
- Ability to travel frequently to branch locations.
- Experience training multi-trade home service teams.
- Knowledge of financing programs, memberships, and service agreements.
- Experience presenting to both small groups and large teams.
- Prior experience improving sales KPIs and branch performance metrics.
- Service Titan Experience.
- Ability to operate tablet, mobile phone, laptop, and other field equipment as needed.
- Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work.
- Ability to sit/stand for extended periods during work hours.
- Ability to travel frequently between branch locations and customer sites.
- Ability to work in office, classroom, and field environments.
- Ability to perform ride-alongs and hands-on coaching in residential service environments.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
- Ability to travel during the week to branches for support up to 100% of the time
- Competitive salary performance bonus opportunities
- Company vehicle or travel reimbursement
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing professional development opportunities
Leap Service Partners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.