Dispatcher

About Us

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children.

About the Role

As a Mobile Crisis Dispatcher, your primary responsibility will be to receive, assess, and prioritize emergency calls, dispatch appropriate crisis intervention staff, provide real-time support to callers, welcoming and registering individuals to the behavioral health urgent care, as well as, providing assistance to the mobile crisis and behavioral health urgent care staff. Additionally, the Dispatcher will complete insurance verifications, enrollments, and monitor the ongoing status of each crisis case.

Position Highlights:

• Respond to emergency calls, assess crisis situations, and provide a calm, supportive presence for individuals in distress
• Coordinate and dispatch mobile crisis response teams, ensuring timely and effective intervention
• Collaborate with mental health professionals, law enforcement, and other emergency services to support comprehensive crisis management
• Maintain accurate documentation, including call details, outcomes, and insurance verification
• Provide follow-up support and monitor ongoing cases to ensure quality care and safety post-crisis

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

Competitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.

• Compensation: $17.36 - $22.29

Placement within the range is based on licensure level, education, and experience.

What You Can Expect

• Answer crisis calls and provide calm, supportive assistance to people in need.
• Dispatch mobile crisis teams quickly and help coordinate emergency response.
• Welcome clients, complete registrations, and verify insurance information.
• Keep accurate records and support follow-up care to ensure each case is handled properly.

Responsibilities

• Answer and assess crisis calls to determine the appropriate response.
• Dispatch and coordinate mobile crisis teams during emergencies.
• Register clients and verify insurance and eligibility information.
• Document calls, track case updates, and support the crisis care team.

Qualifications

• Education:
  • High School Diploma
• Experience:
  • Previous experience in emergency dispatch, crisis intervention, insurance verification, or a related field is desirable, but not required.
  • Basic computer proficiency, including email and fax.
  • Experience with Electronic Health Records (EHR) is a plus.
• Other Requirements:
  • Must be 18 years or older

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.