Director of Operations - Mid West territory

Company Description

Founded in 2013, Apotheco Pharmacy Group has been dedicated to providing a premium level of service to prescribers and patients. Apotheco is the nation’s leading dermatology pharmacy company. We are a rapidly growing and successful company with a strong reputation serving the dermatology community. Our team of expert pharmacists and staff work to provide the highest quality dermatology medications at the lowest costs.

We’re rapidly growing, and over the past years we have expanded our operations to 33 US-wide locations, and we are not stopping there. Continual opening of new pharmacies, in new markets, opens the door to opportunities for career development and advancement. We are looking for talented and passionate individuals who are willing and ready to help expand our reach across the country.

We know work-life balance results in happier and engaged individuals both at work and at home. We provide a work schedule that is Monday through Friday with no nights, weekends or holidays; allowing you to maintain a consistent and predictable schedule outside of work. 

Our unique dermatology clinical focus and close collaboration with healthcare providers, results in a pharmacy environment without the typical distractions of the retail pharmacy environment. At Apotheco you’ll be part of a thriving company with a bright future. Join us as and make your mark in an organization that values growth, inclusion, and excellence.

Role Description

We are currently looking for a Director of Operations at Apotheco Management Group LLC. The Director of Operations will be responsible for initiating operations and managing Apotheco Pharmacy Group pharmacies within their designated region. Working with management team to maintain and increase efficiency, quality, and customer service levels in the daily operation, as well as execute on department goals. This position requires on site management in the field representing up to 80% of the Director of Operations responsibility. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.. 

This role must reside within the division territory/Mid West territory and will require travel to other satellite locations.

Training Requirements: The individual will need to satisfactorily complete 3 management/supervisor training courses within the first 6 months of the position. 

Education/Experience: Have earned a degree in Pharmacy (B.S. or Pharm D) is required from an accredited pharmacy school. Have had at least 5 years’ experience in pharmacy management and operations. 

Duties and Responsibilities: They include the following; other duties may be assigned; 

1. Train staff on all aspects of Apotheco Pharmacy Group site operations and develop a culture of constant focus on process improvement. 

2. Supervise and hold accountable all employees of Apotheco pharmacies to established pharmacy SOPs and P&Ps. 

3. Provide ongoing, continuous management oversight as a coach who is concerned with the growth and development of employees. 

4. Ensure compliance with all Board of Pharmacy and Federal / DEA laws and regulations. 

5. Comply with all HIPAA rules and regulations. 

6. Ensure security measures are taken to avoid theft or loss within pharmacy sites. 

7. Ensure exceptional customer service is being delivered to all patients and customers. 

8. Design and implement services and processes that are responsive to patients’ needs and support exceptional customer service. 

9. Communicate openly and honestly on a regular basis with employees and supervisor to ensure all goals are being met. 

10. Responsible for financial performance of all sites. This includes correct staffing levels, inventory management, billing, and collections, purchasing, and other metrics as determined by senior leadership.

11. Responsible for continued growth in volume of all sites. This is through introduction of new programs, sales to other facilities, and capturing of existing clients within the facility. 

12. Serve as liaison between Apotheco pharmacies and the dermatology clinics and prescribers we serve. 

13. Coordinate all aspects f implementation of new pharmacy sites. This includes visiting site construction, BOP licensing, recruiting, and hiring of employees. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and volume. Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

Computer Skills: To perform this job successfully, an individual should have working knowledge of Microsoft Office Products and e-mail as noted below. 

Information Security Expectations: While performing the duties of this job, the employee is required to abide by Apotheco information security policies, employee handbook and security and privacy regulatory requirements. Each employee is responsible for the secure and appropriate handling of Apotheco information, information received by customers, other companies and/or external parties. 

Knowledge, Skills, and Other Abilities: 

• Drug product and clinical pharmacy knowledge 

• Familiar with clinical programs, formulary designs, prescription benefit trends, and PA programs 

• Time management skills – strong planning and organizational skills 

• Written and Oral communication skills 

• Demonstrated ability to handle confidential information appropriately 

• Ability to work independently, goal-0riented, and able to motivate individuals to achieve targeted results

 • Strong computer skills, including MS Window, Word, Outlook, and Excel 

• Excellent interpersonal and problem-solving skills • Ability to work in a fast-paced environment 

• Strong team building and leadership skills • Strong customer service orientation and commitment to professionalism 

• Excellent verbal and written communications skills 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to travel, walk, sit, and use hands. The employee is occasionally required to stand.

This role must reside within the division territory/Mid West territory and will require travel to other satellite locations.