What are the responsibilities and job description for the Tech Support Analyst position at Apollo Technology Solutions LLC?
Job Title: Tech Support Analyst
Location: (Culpeper, VA) 100% Onsite
Duration: 02 Months (Extendable)
Interview: IN PERSON INTERVIEW ONLY
Requirements:
Location: (Culpeper, VA) 100% Onsite
Duration: 02 Months (Extendable)
Interview: IN PERSON INTERVIEW ONLY
Requirements:
- Must Possess A Valid Driver's License – Will Drive A State Vehicle This Position Is Responsible For Providing Agency-Specific End User Support Throughout The State Of Virginia, With A Primary Focus On The Vdot Culpeper District.
- The Role Requires Hands-On, Onsite Assistance And Regular Interaction With End Users To Resolve Technical Issues And Ensure Smooth Operation Of It Systems.
- Provide Front-Line Support To End Users, Including Troubleshooting Hardware And Software Issues Across Desktops, Laptops, And Wireless Devices
- Manage Help Desk Tickets Using Tracking And Reporting Tools; Escalate Issues As Needed And Communicate Resolutions In A Timely And Professional Manner
- Support Microsoft Desktop Products Including Windows Os, Sharepoint, Ms Office Suite, And Ms Teams
- Deliver Outstanding Customer Service With A Strong "Customer-First” Approach Maintain Accurate Documentation Of Incidents, Resolutions, And Asset Management Assist In The Installation, Maintenance, And Troubleshooting Of Network Cabling Infrastructure, Including Ethernet Cabling (Cat6/Cat6a) And Patch Panel Terminations Support The Setup And Testing Of Network Drops, Cable Labeling, And Physical Connectivity Checks
- Collaborate With Senior Technicians And Network Engineers On Small-Scale Cabling Projects And Office Relocations
- Maintain Organization And Inventory Of Cabling Tools, Equipment, And Supplies Drive A State Vehicle To Various Locations Within The Assigned Region For Onsite Support
- Valid Driver's License (Required)
- Excellent Verbal And Written Communication Skills
- Ability To Work Independently In A Field Environment And Manage Multiple Priorities Familiarity With Basic Network Concepts And A Willingness To Learn Structured Cabling Standards
- Prior Experience With It Support, Help Desk Systems, Or Customer Service Preferred
- Experience Working With Help Request Tracking And Reporting Tools.
- Extensive Skill In The Use Of Microsoft Desktop Products Including But Not Limited To Windows 7, Windows 10, Sharepoint 2010, Outlook, Ms Office Suite
- Skill In The Use Of Troubleshooting And Managing And Administering Wireless Devices
- Ability To Communicate Effectively Orally And In Writing With Individuals And Groups. Strong Customer Service Skills With A Customer First Attitude.
- Setup And Testing Of Network Drops, Cable Labeling, And Physical Connectivity Checks
- Assist In The Installation, Maintenance, And Troubleshooting Of Network Cabling Infrastructure, Including Ethernet Cabling (Cat6/Cat6a) And Patch Pane
