What are the responsibilities and job description for the State Lead Specialist Support position at Apollo Technology Solutions LLC?
Job Title: State Lead Specialist Support
Location: Indianapolis, IN
Duration: 7 Months
**Onsite & In-person interview**
Job Description:
Assist the lead case manager and program manager in investigating, monitoring and supporting families affected by lead exposure in a 20-40 county region of the state.
Purpose of Position/Summary:
This role focuses on data collection, education, surveillance support and coordination with local health departments and other healthcare agencies.
Essential Duties/Responsibilities:
Job Requirements:
Supervisory Responsibilities/Direct Reports: N/A
Difficulty of Work:
Contractor will need to be able to track progress on several hundred cases over the course of a program year and communicate with families, local health department personnel, and physicians as needed. The ideal candidate for this job has excellent self-organization skills and is willing to develop and grow a thorough understanding of lead toxicity, case management, and support services in Indiana. Knowing how and when to escalate issues will be critical as follow-up or movement may take several attempts with peers, families, or physicians
Responsibility:
Contractor will be trained on state case management system and provided training as needed on state code and requirements. Goals are set in partnership with the Lead Surveillance Program Manager and work is largely done independently with weekly and monthly follow-up from Divisional leadership. Work is reviewed periodically to ensure services are being provided in accordance with established timeframes.
Personal Work Relationships:
Contractor interacts with supervisor, agency personnel and the public to furnish and receive information and ensure information is recorded appropriately in respective databases. This individual is expected to participate in Divisional and Program staff meetings providing feedback on processes and areas for improvement.
Physical Effort:
The work is performed in a standard office environment, typically in a seated position. Daily work will involve phone calls and video calls with staff and stakeholders throughout the state. Work will involve extensive use of hands, fingers and eyes and may include limited filing.
Skills:
Location: Indianapolis, IN
Duration: 7 Months
**Onsite & In-person interview**
Job Description:
Assist the lead case manager and program manager in investigating, monitoring and supporting families affected by lead exposure in a 20-40 county region of the state.
Purpose of Position/Summary:
This role focuses on data collection, education, surveillance support and coordination with local health departments and other healthcare agencies.
Essential Duties/Responsibilities:
- Support state case managers for non-confirmed cases (suspect, probable, not a case).Track these cases in NBS to ensure local health departments are providing case management services within mandated timeframes and closing cases as appropriate
- Audit non-cases
- Investigate reporting issues, 999s, CHIRP, LDF, NBS, etc.
- Review quarterly discussions for all case managers to identify trends
- Monitor DDR & Approval queues
- Ensure all required fields are current in NBS for confirmed cases (case status, home visit, nutritional & developmental assessment, risk assessments, etc.)
- Assist with community outreach events or lead education to counties
- Assist Program manager with projects and complete them as assigned
Job Requirements:
- Working knowledge of laws, rules and regulations relating to lead and healthy homes (specifically 410 IAC 29)
- Able to effectively communicate in an oral and written format to professionals and non-professionals
- Strong organizational skills and the ability to track progress on cases in several dozen counties concurrently
- Able to use the internet and traditional research sources effectively
- Able to comprehend, develop, and document procedures involved in the work
- Able to make decisions regarding data entry information within specific program area of work
- Able to exercise good judgement related to sensitive information and ensure HIPAA confidentiality
- Able to deal tactfully with a variety of individuals including colleagues, community leaders, government officials and representatives of environmental consulting firms
- Proficiency in Microsoft Office, Adobe, webinar/conference call technology
- Interest in how lead exposure affects the health of families and the strategies employed to protect them
Supervisory Responsibilities/Direct Reports: N/A
Difficulty of Work:
Contractor will need to be able to track progress on several hundred cases over the course of a program year and communicate with families, local health department personnel, and physicians as needed. The ideal candidate for this job has excellent self-organization skills and is willing to develop and grow a thorough understanding of lead toxicity, case management, and support services in Indiana. Knowing how and when to escalate issues will be critical as follow-up or movement may take several attempts with peers, families, or physicians
Responsibility:
Contractor will be trained on state case management system and provided training as needed on state code and requirements. Goals are set in partnership with the Lead Surveillance Program Manager and work is largely done independently with weekly and monthly follow-up from Divisional leadership. Work is reviewed periodically to ensure services are being provided in accordance with established timeframes.
Personal Work Relationships:
Contractor interacts with supervisor, agency personnel and the public to furnish and receive information and ensure information is recorded appropriately in respective databases. This individual is expected to participate in Divisional and Program staff meetings providing feedback on processes and areas for improvement.
Physical Effort:
The work is performed in a standard office environment, typically in a seated position. Daily work will involve phone calls and video calls with staff and stakeholders throughout the state. Work will involve extensive use of hands, fingers and eyes and may include limited filing.
Skills:
- Proficiency in Microsoft Office, Adobe, webinar/conference call technology
- Strong organizational skills
- Ability to adapt to change
- Ability to solve complex problems
- Ability to develop & foster strong relationships with various stakeholders
- Ability to think critically
- Prior experience communicating effectively, both orally and writing, to families, local health department personnel and physicians
- Working knowledge of laws, rules and regulations relating to lead (heavy metal) and healthy homes (specifically 410 IAC 29)
- Case management experience
- Bachelors Degree