What are the responsibilities and job description for the Flank Speed End User Support Analyst position at Apogee Solutions Career Center?
Apogee Solutions is seeking multiple Flank Speed End User Support Analysts to support the United States Navy's COMNAVSURFLANT in Norfolk, VA and Mayport, FL. Qualified candidates must have a Secret clearance.
The Flank Speed End User Support Analyst to include the maintenance and upkeep of the headquarters and ashore subordinate command seat management. SURFLANT is responsible for manning, training and equipping surface forces and shore activities to ensure a capable force for conducting prompt and sustained operations in support of national interests.
The Flank Speed End User Support Analyst will:
- Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.
- Develop project and program plans and milestones and participate in program reviews, status assessments, project and program planning, and project status reviews.
- Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.
- Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.
- Provide hands on assistance for issues that do not require direct NMCI Help Desk support.
- Configure laptops for remote access to support CNSL staff travel.
- Maintain an accurate inventory of NMCI and government assets.
- Provide end user support for NMCI hardware and software to include various Microsoft products.
- Assist with printer and peripheral devices.
Required Experience:
- Active DOD Secret clearance
- 5 years of experience working with NMCI networks
- Working knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series to include experience in submitting move / add/ change and account build out requests, help desk support, and customer service