What are the responsibilities and job description for the Patient Services Coordinator - Front Desk position at Apogee Behavioral Medicine?
Front Office Coordinator
We are looking for someone who loves helping patients and has strong customer service experience to be our front office coordinator in Hickory, NC.
ROLE OVERVIEW
The ideal candidate is motivated to become a super-user in all aspects of the front office. We need someone who enjoys talking with patients, answering phones, and being a part of an amazing work culture. The candidate will be the front office support for patients and clinicians as a whole. You will be responsible for patient management, checking in/out, answering questions regarding patient insurance coverage and benefits and more. Candidate must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.
Responsibilities
- Checking In Patients
- Ensuring patients complete initial intake paperwork and evaluating paperwork after completion.
- Scheduling and rescheduling appointments
- Answering emails and patient messages via Patient Portal
Skills & Experience
- High School Diploma or equivalent
- 2 years of experience in a front desk setting
- Possess prior knowledge of HIPAA requirements is preferred
- Previous experience with EMR/EHR
- Ability to work independently and as a team member
- Strong communication skills, both written and verbal
- Ability to multi-task
- Qualified candidates must be legally authorized to be employed in the United States
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Front desk: 1 year (Preferred)
Work Location: In person
Salary : $18 - $20