What are the responsibilities and job description for the Financial Counseling Coordinator position at APN Software Services, Inc?
Hello,
My name is Rohan Chauhan and I am a Staffing Specialist at APN Software Services Inc. I am reaching out to you on an exciting job opportunity with one of our clients.
Client: Froedtert Health
Title: Financial Counseling Coordinator
Req #: 36738354
Location: W180N8085 Town Hall Rd, Menomonee Falls, WI 53051
Duration: 3 months contract
Shift Hours: 8:00 am - 4:30 pm, no holidays or weekends. Required travel to various sites as needed for training and back-up coverage.
Job description:
The Financial Counseling Coordinator serves as the primary resource for the financial counseling team, providing leadership and advanced support.
Job Responsibilities:
-Include coordinating Financial Counseling team coverage, training, and mentoring, ensuring compliance with organizational standards for conducting patient assessments for Medicaid eligibility, marketplace insurance, and Financial Assistance, along with creating accurate patient estimates and collecting prepayments.
-The coordinator collaborates on the development, review, and updates of policies and procedures to maintain accuracy and efficiency.
-Additionally, the Coordinator leads team huddles to communicate updates, address challenges, and foster team engagement.
-Travel between hospital locations for training and support purposes is required.
-To assist with ensuring accurate and timely execution of the responsibilities among designated staff consistent with hospital standards, policies, procedures, operational goals, and objectives.
-Provides progressive leadership and training to Financial Counselors and assists with the programs promoting continual quality improvement and corporate compliance.
-Other duties as assigned.
--QUALITY:
-Promotes continual quality improvement by randomly auditing daily reporting and staff activity.
-Works with related organizations and vendors, where applicable, to address and resolve patient financial activities, problems and issues.
--COUNSELING:
-Assists Financial Counselors with exceptional or problematic cases for optional resolution or processing options.
-Cross trains and provides backup coverage for all Financial Counselor positions to ensure adequate Financial Counselor coverage for all areas within department.
--COMMUNICATION:
-Respond to staff questions or requests for guidance in processing ongoing work and participate in or leads staff training as directed.
-Interacts with and provides timely and clear feedback to management, interacting with departments and other operational areas regarding issues, findings and observations.
--STAFFING:
-Provides input to manager regarding staff performance, professional conduct, or for new or updated documentation.
-Assists in the preparation of objective annual performance evaluations for staff, based on a set of predetermined measures or standards, monitored by department head review.
-Coordinates area staffing and backup coverage as directed by manager or supervisor including timecard management, staff scheduling, PTO requests, and call ins.
--WORK QUEUES/WORKFLOW:
-Ensures all Epic work queues are worked timely.
-Understands Financial Assistance application workflow and assists in timely turnaround of processing applications.
-Monitors applicable Financial Counselor work queues to ensure that all initial patient financial activities have been completed, that account balances that have not been previously secured through insurance verification, and that other confirmed subsidy sources are addressed in a timely manner.
--POLICIES/PROCEDURES:
-Stay current on all regulatory updates and policies/procedures changes pertaining to Certification Application Counselors at Froedtert Health.
-Adhere to all state and federal regulations along with Froedtert policies/procedures pertaining to the Certified Application Counselor responsibilities.
Skills: Required Skills & Experience:
-Knowledge gained through at least seven (7) - ten (10) years of focused experience.
Preferred Skills & Experience:
-Experience using computerized billing systems in the service industry.
-Experience in social work or case management.
-Microsoft Word, Excel, and other software programs.
Keywords:
Education: Required Education:
-Bachelor's degree in Business, Management, Social Work, or related field is required.
-In lieu of degree a High School or GED.
Preferred Education:
-N/A
Required Certifications & Licensure:
-State of Wisconsin and Federal Certified Application Counselor Designation.
OR
-Must obtain within one (1) year of hire.
-In lieu of Certified Application Counselor Designation, current Licensed Insurance Agent.
Preferred Certifications & Licensure:
Regards,
Rohan Chauhan.
APN Software Services Inc.
39899 Balentine Dr, Suite 385
Newark, CA 94560
Phone: 510-870-1008
Fax: 510-623-5055
Email: rohan@apninc.com
LinkedIn: https://www.linkedin.com/in/born-to-dominate/
“Ranked Top Work Places 2020” (Ranked Top Work Places 8 years in a row)
“Certified Minority Business”
“Ranked Top 50 Organizations for Diversity”
“Ranked Top 2012 Diversity Business”
Job Type: Contract
Pay: $25.07 - $30.19 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $25 - $30