Head of Vertical, Customer Program Management

Head of Vertical, Customer Program Management

Head of Vertical, Customer Program Management

At Maersk, we have big plans for logistics and services. Our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

We are seeking an experienced leader to join us as the Head of Vertical for our Customer Program Management (CPM) team in Southeast Asia. This role involves leading a team of professionals to address client needs with innovative solutions and strategic insights. You will manage a network of Client Program Managers for key accounts, focusing on operational performance, business retention, supply chain optimization, value creation, people development, and leadership.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

• Ensure a high-performing CPM team to meet account goals for operational execution, service delivery, and financial objectives.
• Provide strategic direction and ensure the CPM team has the tools, training, and infrastructure needed.
• Oversee operational performance and guide performance improvements.
• Collaborate with global account teams to ensure desired performance and service levels.
• Conduct periodic reviews with customers to ensure internal performance aligns with customer satisfaction.
• Manage and track improvement projects across accounts.
• Drive a culture of Operational Excellence within the CPM community.
• Provide daily leadership for escalations, coaching, and customer meetings.
• Enhance team performance by sharing best practices and conducting review meetings.
• Ensure the CPM team follows global and regional guidelines.
• Build and maintain the CPM succession pipeline.
• Ensure external KPIs are in place and actions are taken to improve performance.
• Develop and review account plans and initiatives in collaboration with sales.

We’re looking for

This role is opened for local employment only.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

About Us

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

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