Customer Service Representative

Are you a people person who loves variety in your day? We’re hiring a Customer Experience & Sales Associate to support operations at our facility in Birmingham, AL or Columbia, SC. This role blends customer service, light sales, and hands-on facility responsibilities — perfect for someone coming from retail, hospitality, call centers, or property operations who wants stability and a job that keeps them moving.

If you enjoy helping customers, staying organized, and taking ownership of your work, you’ll thrive here.

What You’ll Do

• Welcome customers in person, over the phone, and online — and guide them through rental options
• Convert inquiries into rentals (training provided) and explain unit features, pricing, and protection plans
• Complete rental agreements, renewals, move-outs, and customer follow-up
• Process payments, daily reconciliation, and manage overdue accounts professionally
• Update unit availability, pricing, and accurate inventory tracking
• Keep the property clean, safe, and presentable — walkthroughs, lock checks, and basic facility upkeep
• Monitor lighting, security cameras, and access systems to ensure everything is functioning properly
• Share feedback and ideas that help improve the customer experience and sales results
• Support your team with miscellaneous operational tasks — each day looks a little different
  
  

What You Bring

• Experience in retail, customer service, sales, hospitality, or property management
• Friendly communication style and a customer-first mindset
• Ability to work independently, stay organized, and problem-solve
• Comfortable using computers, email, and basic Microsoft Office tools
• High attention to detail — especially with payments, contracts, and unit inventory
• Flexibility for occasional evening or weekend shifts
• Valid driver’s license and ability to pass a background check
  
  
  

At Aplin — together with our brands CompuStaff and Impact Recruitment — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.