Customer Advocate Associate

‎ * Utilizes multi-channel and omni-channel Customer communications to address and respond to Customer inquiries in a timely manner and in an effort to help retain business; evaluates and advises on a multitude of factors which cover a large variety of AFA products and services. * Acts in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment. Has excellent written and verbal communication skills. Demonstrates a proactive approach for problem solving and work solutions. Informs leadership immediately if common issue arises and utilizes ability to research and analyze Customer complaints in order to provide resolutions which support a culture of timely, Customer focused, responses which serve to provide the best Customer Experience. * Consistently follows and adheres to stated team/department metrics such as minimum accuracy levels, schedule adherence and availability requirements, achieves a minimum number of multi-channel and omni-channel Customer communications while maintaining average handle times and production goals which meet stated requirements per team, meets or exceeds minimum work schedule and attendance adherence's, all while possessing and sharing a positive, collaborative tone which supports the department culture. Compensation range: ($44,745.49-$76,192.00/yr) plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and geographic location. For a general description of all employment benefits, click here. Corporate Careers | Sales Careers | Internships | APL American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! Share your information directly with our American Fidelity recruiting team and join our talent pipeline! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more. Learn more about us!

Salary : $44,745 - $76,192