Case Manager

Reports To: Unit Director

Position Summary

The Case Manager is responsible for identifying and coordinating the resources necessary to meet the individualized needs of program participants. This role ensures the implementation of each participant's service and treatment plan by advocating for needed services, identifying program needs and service gaps, and recommending strategies to enhance service delivery. The Case Manager works collaboratively with participants, staff, and community partners to support recovery, independence, and overall well-being.

Essential Duties and Responsibilities

• Participate as a member of a multidisciplinary team, providing services from a holistic and values-based perspective.
• Assist in the development and ongoing review of recovery plans in collaboration with program participants, clinical staff, medical professionals, and other stakeholders identified by the participant.
• Provide community-based case management services focused on education, resource coordination, community integration, and achievement of recovery plan goals.
• Complete all required assessments, documentation, and reports in accordance with RHD standards, funding requirements, and licensing/accreditation regulations.
• Develop and maintain collaborative relationships with community agencies and service providers to ensure participants have access to appropriate resources and supports.
• Advocate for participants and assist them in navigating community services and support systems.
• Provide support at the Street 2 Feet Homeless Day Center, including administrative assistance, as needed.
• Perform other duties as assigned.

Qualifications

Education

• Bachelor's degree in Human Services or a related field required.

Experience

• One (1) year of case management experience preferred.
• Two (2) years of experience providing support to individuals in Behavioral Health, Addiction Recovery, or Intellectual and Developmental Disabilities (IDD) services required.

Skills and Certifications

• Intermediate computer proficiency required.
• Valid driver's license required.
• Strong communication, organizational, and interpersonal skills.
• Ability to work independently and as part of a collaborative team.

Working Conditions

Environmental and Hazard Conditions

The position may involve exposure to:

• Dust, fumes, mists, or gases
• Extreme temperatures (hot or cold)
• Wet and/or humid conditions
• Loud noise levels
• Confined spaces
• Mechanical, chemical, electrical, or burn hazards

Additional Working Conditions

• Extensive work within the community and service area.
• Frequent travel may be required.
• Transporting program participants to appointments and community activities may be required.

Physical Requirements

Lifting Requirements

Medium Work

Requires exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.

Physical Demands

The employee must be able to:

• Stand and sit for extended periods of time.
• Walk frequently throughout the workday.
• Use hands and fingers to handle, operate, and manipulate objects.
• Climb stairs and ladders as necessary.
• Communicate effectively, including speaking and hearing.
• Read, observe, and assess information accurately.
• Push and pull objects.
• Perform repetitive motions.
• Reach above shoulder level and below the waist.
• Kneel, stoop, crouch, or crawl as necessary.

Reporting Relationships

Direct Supervisor: Unit CM Supervisor

Direct Reports: None

Provides Ancillary Support To: As assigned

Key Improvements Made

Clarity

• Simplified and modernized sentence structure.
• Removed repetitive wording and improved readability.

Professional Tone

• Updated language to align with current job posting standards.
• Added stronger action-oriented descriptions.

Consistency

• Standardized formatting, capitalization, and terminology.
• Organized qualifications and responsibilities into clearly defined sections.

Recruitment Appeal

• Highlighted participant advocacy, community engagement, and multidisciplinary collaboration to better attract qualified candidates.