Data Center Engineer - W2 Only

Position: Data Center Engineer – W2 Only

Duration: 12 Months of Contact with Possible Extension/conversion

Location: Memphis, TN

Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.

U.S. citizenship Required.

 Job Summary:

• Seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms.
• This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.
• Prior AI experience is not required—strong data center and server fundamentals are what matter most.

Required Skills:

• Experience with server swaps and deployments
• Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
• Experience with water cooling servers (desirable, not required)
• Familiarity with Linux
• Has built PCs

Job Description:

•         Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime

•         Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates

•         Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate

•         Support both reactive and preventive maintenance following established procedures

•         Collaborate with internal teams and customers during service events to ensure clear communication and resolution

•         Document work performed and contribute to shared knowledge and best practices

•         Participate in on-call rotations and support extended coverage when needed

Experience:

•         Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment

•         Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)

•         Familiarity with Linux or similar operating systems

•         Strong troubleshooting and problem-solving abilities

•         Comfortable working independently on-site and communicating clearly with customers

•         Willingness to learn and support emerging technologies, including AI platforms

Proximity & Availability:

• Comfortable with daily commute
• Willing to work shifts and be on-call

 Technical Ability:

• Follows provided Plan of Action (POA) from support
• Stays current with technology (reading, company announcements, continuous learning)
• Can handle the physical demands of the job

 Documentation:

• Provides real-time, detailed documentation
• Demonstrates good documentation habits
• Has experience in documentation

 Qualifications:

•         3–5 years of experience in technical support, field service, or data center roles

•         Associate or Bachelor’s degree in IT or related field (or equivalent experience)

•         Dell or other vendor certifications are a plus, but not required

•         Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Salary : $35 - $41