Service Coordinator/Case Manager

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

We are seeking a Service Coordinator/Case Manager for our Jackson Heights location.

Position Summary:

The major Duties and Responsibilities include:

• Ensure appropriate services deliver to the program patients including conduct assessment/ reassessment, and conferences including the reasons for participation in the health education sessions.

• Develops and updates the patients’ individual service/care plans based on assessment/reassessment. Provide individual health education sessions to the program patients. Leading and be responsible for quality-of-service delivery to patients, required documentation and recruitment goal.

• Work closely with the Program Manager for Support Services to ensure appropriate services delivers to the program patients including conduct program orientation, screening/re-screening, and intakes including the reasons for participation in program services.

• Provide psychoeducation support groups to the program patients.

• Assist the Program Manager for Support Services to coordinate and attend all required training sessions and meetings (e.g., care planning, ad hoc, training, and supervision).

• Work closely with Apicha CHC staff and other service providers to coordinate patients' care. Manage the program patient’s satisfaction and exit surveys; complete the reports and represent the results. Manage and monitor the program key deliverables to the patients and meet the program’s benchmark.

• Maintain accurate records on the services and activities such as attendance, registration, patient’s interactions and other required documentation according to the protocols and standards of Apicha’s Department of Support Services in designate database and reporting structures.

• Write and submit reports adhering to deadlines and work as a part of the team for quality assurance and continue quality improvement (CQI) tasks.

• Communicate effectively with patients, families, and the public to build trusting relationships across a broad range of socioeconomic and cultural backgrounds. Represent the agency at various venues to promote agency services.

• Other activities as assigned.

Qualifications:

• BA/BS in related field with two (2) years of qualifying experiences required. An advanced degree in one of the qualifying fields may substituted for 1 year of qualifying experience.

• Experience working with target populations strongly preferred. The target populations: HIV/AIDS who are virally unsuppressed, individuals with Serious Mental Illness, serious substance use disorders (SUDs), and/or chronic hepatitis.

• Excellent organization, written, verbal, and interpersonal communication skills in English required. Excellent customer service skills to assist in resolving member complaints.

• Appreciation of and commitment to Apicha’s mission and values required.

• Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and tact in representing Apicha CHC. Consistent team player capable of effectively operating within the organizational structure.

• Strong verbal and written communication skills – for both internal and external audience. Computer literacy – ability to learn and adapt to different reporting platforms within required time frames.

• Ability to work effectively in stressful environment. Ability to work effectively in both a collaborative as well as individual setting. Work flexible hours including some evenings and weekends required.

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.