What are the responsibilities and job description for the Certification Program Specialist II, CBIC position at APIC?
Certification Program Specialist II, CBIC
*This is a full-time fully remote position
Under the direction of the Executive Director, the Certification Program Specialist II supports the Certification Board of Infection Control and Epidemiology (CBIC) in delivering high-quality certification services. The primary focus of the role is certification and recertification support, including assisting candidates and certification holders, resolving escalated questions, and reporting on program metrics. The Specialist also supports CBIC’s digital communications, including email, newsletters, website content, and social media, and helps keep the Candidate Handbook, Recertification/IPU Handbook, and related program materials accurate and up to date. This is a full-time, individual-contributor position with no direct reports.
This role requires a strong working knowledge of CBIC’s certification and recertification policies and procedures, and the ability to apply them accurately when assisting candidates and certification holders by phone, email, and correspondence. The Specialist helps ensure that handbooks, website content, and outgoing messages are accurate, consistent, and aligned with current policy. Accessibility is an important part of this work: applying plain language and thoughtful audience segmentation so that CBIC’s communications are clear, usable, and welcoming to a global community of candidates and certificants.
This position requires exceptional attention to detail, strong writing and editing skills, an eye for design, and discretion with confidential information, along with the ability to work tactfully and professionally with certificants, candidates, vendors, Board members, taskforce volunteers, and international stakeholders. The role requires strong organizational skills — the ability to balance day-to-day certification support with communications and documentation projects, set priorities, and meet deadlines with guidance from the Executive Director. This position has high visibility and supports the goals and mission of CBIC.
The Certification Program Specialist II exemplifies the staff core values of Ownership, Unity, and Commitment.