What are the responsibilities and job description for the Assistant Branch Manager position at API of NH & Delta T Distributors?
Let’s unpack this – Who are we?
mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.msupply.com.
About API Of NH/Delta T
New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information, visit apiofnh.com
Job Summary
The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, ensuring all activities are carried out efficiently and in alignment with company policies and standards. This role is instrumental in cultivating a positive work environment focused on trust, service excellence, security, and customer satisfaction. In partnership with the Branch Manager, responsibilities include managing customer service, inventory control, merchandising, sales support, workplace safety, order fulfillment, counter sales, product delivery, and overall branch performance.
Job Duties & Responsibilities
We prioritize your well-being from day one with a comprehensive benefits package that includes:
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.
#APIDelta
mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.msupply.com.
About API Of NH/Delta T
New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information, visit apiofnh.com
Job Summary
The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, ensuring all activities are carried out efficiently and in alignment with company policies and standards. This role is instrumental in cultivating a positive work environment focused on trust, service excellence, security, and customer satisfaction. In partnership with the Branch Manager, responsibilities include managing customer service, inventory control, merchandising, sales support, workplace safety, order fulfillment, counter sales, product delivery, and overall branch performance.
Job Duties & Responsibilities
- Delivers responsive, high-quality customer service across phone, email, and fax, ensuring timely resolution and follow-up.
- Build and maintain strong, solution-focused relationships with customers, vendors, and internal teams through effective collaboration.
- Supports daily branch operations, including opening and closing, and assumes leadership in the Branch Manager’s absence.
- Oversee accurate order entry, timely fulfillment, and high-quality customer service to ensure operational efficiency.
- Manages after-hours responsibilities and maintains clear, responsive communication with customers and team members.
- Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
- Ensures a clean, well-organized, and visually engaging sales floor, including shelving, endcaps, and displays.
- Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
- Maintains alertness and adheres to all safety-sensitive job requirements.
- Proficient in company systems for data entry, communication, and operational tasks.
- Performs additional duties as assigned, with flexibility to adapt to evolving business needs.
- High school diploma or GED required
- 3 years of experience in logistics or distribution, with 2 years in a supervisory or team lead role
- Proficient in Microsoft Office and standard office technology
- Strong leadership, communication, and operational skills in warehouse environments
- Full-time role (40 hours/week) requires regular physical activity and equipment operation.
- Involves frequent lifting (25–50 lbs., occasionally up to 100 lbs.) and pushing/pulling up to 300 lbs.
- Requires use of forklifts and material handling equipment, along with frequent bending, climbing, and reaching.
- Demands sustained physical movement and visual acuity for safe and effective task execution.
We prioritize your well-being from day one with a comprehensive benefits package that includes:
- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay, employee discounts, and more
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.
#APIDelta