What are the responsibilities and job description for the Entry Level Account Manager position at API Consulting Group?
API Consulting Group, is expanding with a full-time Entry Level Account Manager focused on Verizon FiOS. The Entry Level Account Manager will assist customers with high-speed Fiber setup, troubleshoot post-activation account inquiries, provide continuous support, and contribute to enrollment initiatives by helping families enjoy fast, reliable Internet for streaming, remote work, and smart home technology.
As an Entry Level Account Manager, you'll start with hands-on training to become fluent in fiber-optic technology, then put that knowledge to work by helping customers say goodbye to slow Internet forever. The Entry Level Account Manager will then engage with customers in person, listening to their connectivity needs and providing account support that exceed their expectations.
Role Requirements for an Entry Level Account Manager
- Respond to customers with empathy and professionalism, resolving account concerns while presenting Verizon FiOS Internet options.
- Engage warmly with households to understand their needs and guide them toward the right Verizon FiOS Internet plans.
- Deliver outstanding support while smoothly transitioning conversations into beneficial Verizon FiOS Internet enrollment.
- Help customers upgrade their internet experience through caring guidance and clear Verizon FiOS Internet recommendations.
- Proactively follow up with customers to ensure smooth service and uncover new enrollment opportunities for Verizon FiOS Internet.
- Excel in both account support and enrollment by creating helpful experiences that encourage loyalty and repeat business.
What You'll Gain as an Entry Level Account Manager
- Learn strategies for reinforcing Fiber while providing exceptional client account support.
- Gain confidence in face-to-face account conversations in a supportive environment.
- Develop skills in creating positive experiences for every customer interaction.
- Improve problem-solving abilities while assisting households with post-activation needs.
Qualities of an Entry Level Account Manager
- A high school diploma or GED is preferred but not required.
- Experience in account management is a plus.
- Positive attitude that fosters trust and reinforces enrollment conversations.
- Organizational skills to track customer interactions and service requests.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Professional development assistance
Work Location: In person
Salary : $55,000 - $65,000