Operations Product-Project Management Intern

The Operations Product-Project Management Intern serves as a junior product and project manager supporting line of business software applications and business process improvements. Organize and analyze data and information to develop reports and dashboards that support operations, including status reporting to management. Research and review the various line-of-business applications to determine industry-best-practices and assist in efforts to improve the software applications. Provide project coordination and communication between IT and GIS Program staff. Establishes project plans and timelines and ensures deliverables are being met according to established timelines while understanding dependencies, establishing priorities, working through development conflicts, and escalating issues that arise.

This role will provide the following experience:

• Understanding of software applications and how they support business and operational needs
• Knowledge and understanding of how various IT business applications integrate and how data flows between various applications
• Working with GIS staff, internal users, and customers to understand effective user interactions with software and computer applications
• Develop an understanding of information technology and systems architecture and integrations
• Develop skills in data analysis, reporting and an understanding of how data can be used to inform business decision-making and provide insights to improve operations
• Develop an understanding of the practical application of artificial intelligence to business and customer-related processes
• Develop project management skills
• Develop communication skills while working with variety of users across GIS

Projects and Tasks

• Research and review the IT applications and line of business portals (myCerts, ICP and EOLCS portals, Standards Development Portal, myCommittees, etc.) that support the GIS programs.
• Work with GIS Operations, IT and GIS Program staff to identify and act on improvements and enhancements to the IT applications and supporting documentation.
• Work collaboratively with staff to identify and recommend new software tools to enhance operational performance for GIS program applications. This includes developing vendor requests for proposals and value assessments based on user, business, and IT needs, considering factors such as maintenance costs.
• Support and perform user testing and evaluation of software applications, systems and processes.
• Develop software application testing protocols and process guidance documentation and tools.
• Assist with research and deployment of current artificial intelligence (AI) tools, technology, and applications to support our work on proof-of-concept projects with AI technology.
• Evaluate databases, software applications and information systems to develop data reports and dashboards. Support data reporting and analysis needs.
• Collaborate with colleagues to prepare data and project status reports for presentation to management.
• Review and research information and data repositories and collect and organize the information to develop data and knowledge bases to support business processes. This includes optimizing information and data sources for use with AI technology and tools.

Qualifications

• Working on a degree in information systems, information technology, software-computer systems engineering or business systems or related-field
• Practical understanding and interest in information technology, software or IT systems-application engineering and project and product management.
• Basic knowledge of data analysis, Excel/SQL, and ability to assist with daily reporting tasks.
• Knowledge in data visualization tools such as Power BI. Eager to learn and develop dashboards.
• Working understanding of how to use and deploy tools that use artificial intelligence
• Experience working independently to draft documents, diagrams, and project and IT product documentation.
• Experience working independently on projects and deliverables to meet deadlines.
• Experience with Microsoft applications especially Word, Teams (and related apps), Excel and SharePoint with an aptitude to learn other computer programs quickly.
• Knowledge and understanding of project management practices.
• Experience communicating and coordinating across teams to achieve desired outcomes.
• Familiarity with software development methodologies and applications such as MS Azure DevOps.

Physical Requirements

• Able to remain in a stationary position working on a computer
• Move about the office to access office machinery, meeting rooms, etc.
• Operate a computer and other office machinery such as printers and copy machines
• Transport items and equipment up to 25 lbs. on occasion

Travel Requirements

• None

This job outline describes the typical accountabilities and requirements of the position and should not be construed as an all-encompassing description of every duty performed by or expected of the incumbent.

EEO Statement

API is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All aspects of employment will be based on merit, competence, performance, and business needs. Our success in maintaining a reputation for professional excellence depends on selecting the best qualified candidates. Achieving this objective means that no employee or applicant for employment will be discriminated against because of race, color, religion, age, gender expression or identity, sexual orientation, pregnancy (including childbirth, related medical conditions, breastfeeding, and reproductive health decisions), genetic information, national origin, disability, marital status, personal appearance, family responsibilities, political affiliation, matriculation, credit information, the status as a victim or family member of a victim of domestic violence, stalking or sexual offense, or any prohibited basis under federal, state or local law.

API is committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources Department via email.

Candidates are typically hired at a point in the salary range based on prior experience, education, and market demand for the role; candidates are also compared internally to their peers.