What are the responsibilities and job description for the Care Navigator position at Aphora Health?
About Aphora Health
Aphora Health is a rapidly growing healthcare services and software company based in Cary, NC. We serve self-insured employers and individuals across the U.S., transforming pharmacy benefits by slashing prescription costs through a blend of pharmacy sourcing and AI-driven analytics. Our platform delivers transparent pricing, seamless integration, and high-touch care navigation to ensure better access, significant savings, and uninterrupted care across specialty, brand, and generic medications. Our mission is to make prescription medications more affordable, accessible, and easier to navigate, without compromising quality or support.
Position Summary
We are seeking a highly motivated and empathetic Care Navigator with a passion for improving the healthcare journey. This role will focus on member engagement and enhancing the end-to-end member experience. You will support patients by guiding them through the medication process and providing ongoing support. The ideal candidate brings a strong background in healthcare, care coordination, or patient advocacy, and is comfortable engaging with members to build trust and improve outcomes.
Key Responsibilities
- Manage patient enrollments and guide members through onboarding with empathy and clarity
- Educate members about medication access, coverage, and delivery processes
- Follow up with physicians and pharmacies to obtain and update prescriptions (script chasing)
- Coordinate medication delivery and address issues or delays to ensure seamless access
- Continuously evaluate and improve the member experience throughout the care journey
- Document member interactions and maintain accurate case records in the system
- Collaborate with internal teams to align engagement strategies and patient satisfaction goals
Qualifications
- 3 years of experience in healthcare roles such as care management, patient navigation, or pharmacy services
- Background in treatment adherence support, case coordination, or member-facing roles is preferred
- Excellent communication and interpersonal skills with a member-first mindset
- Detail-oriented with strong organizational and time management abilities
- Comfortable working in a fast-paced, tech-enabled environment
- Familiarity with EHR systems, pharmacy processes, and care navigation tools is a plus
Benefits
- Competitive base salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development and growth opportunities
- Remote work flexibility