What are the responsibilities and job description for the Bilingual Legal Intake Specialist position at apexstaffing?
Join one of Arkansas’s leading personal injury firms as a Bilingual Legal Intake Specialist (Spanish/English) — the first point of contact for potential clients. If you thrive in a fast-paced, high-volume environment and love providing exceptional customer service, this is the role for you!
Key Responsibilities
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Answer inbound calls for a multi-location practice
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Make outbound follow-up calls to potential clients
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Create and manage intake files; collect and record client information
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Open new cases in case management software
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Assist with administrative tasks: filing, faxing, sorting, and distributing mail
Qualifications
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Prior inbound customer service experience/call center experience
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Strong problem-solving skills and sound judgment under pressure
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Proficient in MS Office; type at least 55 WPM
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Bilingual (Spanish/English) a plus!
Schedule & Benefits
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Monday – Friday, 8:00 am – 5:00 pm
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Excellent benefits, PTO, holiday pay, retirement plan, and plenty of growth potential