System Training Instructor

Required Skills:

• Experience facilitating training for a variety of audiences, including end users.
• Strong classroom and virtual facilitation skills.
• Experience using LMS platforms, virtual collaboration tools such as Microsoft Teams, and training environments/sandboxes.
• Ability to translate system functionality into clear, role-based instruction.
• Experience developing or delivering training using scenario-based and job-specific examples.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced implementation environment and adapt to evolving training needs.

Responsibilities:

• We are seeking a Child Welfare Information System Training Instructor to support training delivery for a child welfare system implementation.
• This role will deliver training across multiple audiences, including DCS staff, providers, help desk personnel, and designated technical/support staff. The instructor will help ensure end users are prepared to use the system effectively at go-live and that support teams are equipped to sustain operations post-implementation.
• Deliver End User Training for DCS staff over a 7-week training period using a mixed delivery approach.
• Deliver Provider Training over a 5-week training period using a mixed delivery approach.
• Support Help Desk Training prior to go-live, including walkthroughs and review of common issues and resolution steps.
• Support Knowledge Transfer sessions for train-the-trainer and technical functions.
• Deliver just-in-time training in person that includes business and program context to support data quality, system adoption, and effective system utilization.
• Support help desk personnel in understanding system-specific content related to common issues and questions, including Level 1 and Level 2 support scenarios.
• Coordinate with project, functional, and technical teams to stay aligned on system changes, workflows, and training content.