What are the responsibilities and job description for the Helpdesk Support position at Apexon?
Company Description
Apexon is a digital technology services and platform solutions company that partners with clients to improve their digital experience and insight. With more than 25 years of experience, our 5000 Apexers in more than 10 offices worldwide are helping companies enhance their digital experience with their customers.
We work in the areas of digital experience, analytics, AI and cloud to unlock the power of technology for our clients to empower humans with intelligent and experiential solutions. We enable #HumanFirstDigital.
Job Description
Role Title: IT Help Desk
Position: 1
Location: New Castle, DE.
Required Skills:
- Problem-solving skills.
- Analytical skills.
- Customer service experience.
- Patience.
- Excellent communication skills, written and verbal.
Responsibilities:
- Providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
- They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
- Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved
Additional Information
All your information will be kept confidential according to EEO guidelines.