What are the responsibilities and job description for the Ask Apex Manager position at apexnc?
Manages
the Town of Apex Ask Apex Center and its employees in providing the citizens of
Apex a single point of contact for all Town services and events. Work involves
extensive public contact and includes responding to escalated and/or priority
issues, performing complex research, and providing thorough and accurate
information regarding Town services, procedures, and resources. Promotes the
Ask Apex Center as a resource for all citizens and staff and ensures work
quality and adherence to established policies and procedures. Coordinates and
implements customer service activities.
This position reports to the Community Development & Neighborhood Connections Director. This position includes supervisory duties.