What are the responsibilities and job description for the Customer Service Rep position at Apex Waste Solutions?
Job Title: Customer Service RepJob Type: Full-TimeLocation: Parker, ColoradoApplication Deadline: Position will remain open until filledPay: $22.00 - $26.00 Hourly About Us:We are dedicated to providing exceptional waste management services to our community. We believe in safety, reliability, and environmental responsibility. Our team is committed to ensuring waste is collected, handled, and disposed of in a sustainable and efficient manner.Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills make an impact? If so, we want YOU to join our team as a Customer Service Representative at Apex Waste Solutions, a trusted leader in waste management services.Job Summary:As a Customer Service Representative, you will be the first point of contact for our customers. You’ll handle inquiries, resolve service issues, and provide expert guidance with a friendly and professional attitude. Your role is crucial in ensuring smooth operations and delivering top-tier service to residents, businesses, and municipalities.Key Responsibilities:Answer customer inquiries via phone, email, and in person promptly and professionally.Assist with new service setups, account inquiries, billing questions, and service changes.Process billing inquiries and payments.Ensure all customer service activities comply with company policies, industry regulations, and safety standards.Handle customer complaints and work to find effective solutions.Coordinate with dispatch and operations teams to resolve service issues efficiently.Maintain accurate customer records and update information in our system.Provide a positive and helpful customer experience at all timesIdentify trends and common issues to suggest improvements to services and processes.Other job-related duties as assigned Qualifications:Minimum of two years of experience in customer service, preferably in the waste management industry or a related field.Education:High school diploma or equivalent.Experience: Strong communication and interpersonal skills to handle a high volume of customer interactionsAbility to multitask and work effectively in a fast-paced environmentProactive problem-solving mindset with a focus on customer satisfactionProficiency in Microsoft Office and CRM systems (experience with industry-specific software is a plus)Working Conditions:Full-time position, Monday through Friday.In OfficeFrequent use of a computer, phone, and headset.Compensation & Benefits:$22.00 - $26.00 HourlyMedical, Dental, & Vision InsuranceMatching 401kLong Term & Short Term Disability Life InsurancePaid Time OffAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Salary : $22 - $26