Sr. IT Program Manager

Job#: 3035507

Job Description:

Role: IT Program Manager

Hybrid in San Antonio, TX (78215)

Contract Duration: Long-term engagement (3-5 years)

Overview

This role will lead a portfolio of enterprise infrastructure initiatives, including multi-cloud strategy, network and connectivity modernization, data center transformation, disaster recovery and resiliency programs, and infrastructure automation. The program manager will oversee multiple project managers delivering initiatives across cloud, network, voice, and platform services, with a focus on improving reliability, reducing outages, optimizing cost, and advancing overall infrastructure maturity.

Key Responsibilities

• Lead and manage complex, multi-year infrastructure programs spanning:
  • Multi-cloud environments
  • Network modernization
  • Data center initiatives
  • Internet and voice services
• Oversee major initiatives including:
  • Disaster recovery and failover strategies
  • Infrastructure automation and process optimization
  • Platform modernization and service stability improvements
• Provide program-level leadership across multiple concurrent projects, with project managers reporting into this role
• Align all initiatives to a centralized roadmap and strategic objectives
• Drive execution across both:
  • Infrastructure platforms (cloud, network, data center)
  • Supporting applications and service layers as needed
• Facilitate backlog refinement, prioritization, and cross-team coordination
• Deliver clear, transparent program reporting on monthly and quarterly outcomes
• Lead and motivate a partially remote team
• Communicate effectively across:
  • Technical engineering teams
  • Business stakeholders
  • Executive leadership
• Ensure high availability, resiliency, and scalability standards are built into all initiatives
• Promote continuous improvement, operational efficiency, and delivery excellence

Required Experience & Qualifications

• 10 years of overall IT experience
  • Including 5 years leading infrastructure-focused programs
• Proven experience managing enterprise-scale infrastructure programs across:
  • Cloud platforms (multi-cloud environment)
  • Network and connectivity services
  • Data center operations and modernization
• Strong experience leading disaster recovery, failover, and resiliency initiatives
• Experience managing large, cross-functional programs with multiple PMs reporting into a program structure
• Strong understanding of:
  • Infrastructure service delivery models
  • Automation and process optimization in infrastructure environments
• Experience working in:
  • Agile and hybrid delivery environments
  • Organizations with mixed Agile and waterfall practices
• Demonstrated ability to manage distributed teams and complex stakeholder environments
• Excellent communication, leadership, and executive presentation skills - will be working with C suite and VP level.

Tools & Certifications

• PMP certification required
• Experience with:
  • MS Project
  • PowerPoint
  • Clarity PPM

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.