What are the responsibilities and job description for the Service Technician position at Apex Systems?
Job Details
Job#: 2087498
Job Description:
Service Technician (Multiple Shifts)
Onsite (Monday-Friday)
Hanover Park, IL
Apex Systems, the Nation's 2nd largest Technical Staffing and Services Firm, has multiple openings for Service Technicians for an IT Services company in Hanover for a 6-month contract plus extensions and ability to convert to full time employment.
Please email resume to
Schedule & Shifts: Monday - Friday
Shift: 1st 8:00AM - 4:30PM
Shift 1st 6:00AM-2:30PM
Shift 2nd 2pm-10:30pm
Shift 3rd: 10:30am-6am
Weekend: 7am-7pm (Saturday and Sunday)
**Overtime is mandatory during high volume business periods.**
**Light Industrial/Warehouse environment.**
BASIC FUNCTION OF THE JOB
The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration.
WORK PERFORMED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the Job:
Hardware:
Configure hardware including desktops, laptops, mobile devices, servers.
Deploy images and customize software based on provided work instructions.
Identify and troubleshoot system hardware problems.
Perform Quality Control inspections.
Provide Labs Management with reports that include daily and/or weekly productivity.
Time management skills to ensure the efficient utilization of Company resources including parts, tools, inventory, own time, etc.
Ability to navigate through SAP and Excel software used for order processing.
Maintain and protect Company's assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
Escalate problems and issue to Lab Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.
Represent the Company in a professional and business-like manner and communicates effectively with Company's associates and their clients.
Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the Lab management immediately.
Maintain efficient utilization of space in the lab.
Assist other team members on projects as assigned.
Ability to use a pallet jack is required for this position.
For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
Other duties as assigned.
MINIMUM REQUIREMENTS
Education and/or Experience:
Bachelors degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. PCs, messaging and server software applications experience required. LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
Hardware/peripherals/software
Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
A certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.
KNOWLEDGE, SKILLS, AND ABILITIES
High level of technical proficiency with IT equipment is a must. Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OSX, iOS). Comfort and familiarity with assembly and re-assembly of devices is required. Excellent troubleshooting skills needed. Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies. Ability to enter data into systems accurately required. Must have the ability to multitask with strong organization and time management skills. Must be able to respond effectively to inquiries or complaints within a timely fashion. Knowledge of receiving, warehouse and safety procedures a plus.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
Moderate to heavy lifting is required.
Ability to uphold the stress of traveling.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
About Apex Systems:
Apex offers a number of resources to our contractors including:
o Training and Development programs - We have a webinar series with global experts who deliver 3-4 technical and leadership webinars a month around hot topics/technologies such as Agile, DevOps, Angular, Node, React, JavaScript, .NET Core, Java 8/9, Redux, Ansible, Kubernetes, etc. Many of these webinars are worth certification credits for major certifying bodies such as PMI, IIBA, and CompTIA (i.e. PDU, CDU, and CEU credits). We can also provide a technical training license (eligibility required)
o Benefits - Health, Dental, Vision, 401K, and Employee Stock Purchase Program
o Strong Support Network - A network of Recruiters, Support Services, and Contractor Care Representatives are here to help our contractors succeed. We have a job portal which has all of our job openings with our 1,200 clients. We also have off-boarding/end of assignment resources to help you during the transition when you're wrapping up, including a Career Coaching Program and 15 Career Readiness workshops for job seekers
o Awards - Apex is a proud recipient of the Best of Staffing awards for both Client Satisfaction and Contractor Satisfaction
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Service Technician (Multiple Shifts)
Onsite (Monday-Friday)
Hanover Park, IL
Apex Systems, the Nation's 2nd largest Technical Staffing and Services Firm, has multiple openings for Service Technicians for an IT Services company in Hanover for a 6-month contract plus extensions and ability to convert to full time employment.
Please email resume to
Schedule & Shifts: Monday - Friday
Shift: 1st 8:00AM - 4:30PM
Shift 1st 6:00AM-2:30PM
Shift 2nd 2pm-10:30pm
Shift 3rd: 10:30am-6am
Weekend: 7am-7pm (Saturday and Sunday)
**Overtime is mandatory during high volume business periods.**
**Light Industrial/Warehouse environment.**
BASIC FUNCTION OF THE JOB
The Services Technician performs configuration, modification, repair, testing and/or servicing on IT devices, including, but not limited to: hardware and peripherals and software configuration.
WORK PERFORMED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the Job:
Hardware:
Configure hardware including desktops, laptops, mobile devices, servers.
Deploy images and customize software based on provided work instructions.
Identify and troubleshoot system hardware problems.
Perform Quality Control inspections.
Provide Labs Management with reports that include daily and/or weekly productivity.
Time management skills to ensure the efficient utilization of Company resources including parts, tools, inventory, own time, etc.
Ability to navigate through SAP and Excel software used for order processing.
Maintain and protect Company's assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
Escalate problems and issue to Lab Management as appropriate. This includes, but is not limited to, problems exceeding commitments with regard to response time, lack of spare parts, training, or any other actual or potential client satisfaction issues.
Represent the Company in a professional and business-like manner and communicates effectively with Company's associates and their clients.
Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract. This includes getting all required information to the Lab management immediately.
Maintain efficient utilization of space in the lab.
Assist other team members on projects as assigned.
Ability to use a pallet jack is required for this position.
For National Repair Center assignments: Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
Other duties as assigned.
MINIMUM REQUIREMENTS
Education and/or Experience:
Bachelors degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. PCs, messaging and server software applications experience required. LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
Hardware/peripherals/software
Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
A certification and at least one vendor hardware certification required. Minimum of one (1) year bench and/or on-site service technical experience.
KNOWLEDGE, SKILLS, AND ABILITIES
High level of technical proficiency with IT equipment is a must. Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OSX, iOS). Comfort and familiarity with assembly and re-assembly of devices is required. Excellent troubleshooting skills needed. Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies. Ability to enter data into systems accurately required. Must have the ability to multitask with strong organization and time management skills. Must be able to respond effectively to inquiries or complaints within a timely fashion. Knowledge of receiving, warehouse and safety procedures a plus.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
Moderate to heavy lifting is required.
Ability to uphold the stress of traveling.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time.
About Apex Systems:
Apex offers a number of resources to our contractors including:
o Training and Development programs - We have a webinar series with global experts who deliver 3-4 technical and leadership webinars a month around hot topics/technologies such as Agile, DevOps, Angular, Node, React, JavaScript, .NET Core, Java 8/9, Redux, Ansible, Kubernetes, etc. Many of these webinars are worth certification credits for major certifying bodies such as PMI, IIBA, and CompTIA (i.e. PDU, CDU, and CEU credits). We can also provide a technical training license (eligibility required)
o Benefits - Health, Dental, Vision, 401K, and Employee Stock Purchase Program
o Strong Support Network - A network of Recruiters, Support Services, and Contractor Care Representatives are here to help our contractors succeed. We have a job portal which has all of our job openings with our 1,200 clients. We also have off-boarding/end of assignment resources to help you during the transition when you're wrapping up, including a Career Coaching Program and 15 Career Readiness workshops for job seekers
o Awards - Apex is a proud recipient of the Best of Staffing awards for both Client Satisfaction and Contractor Satisfaction
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
