Business Systems Analyst

Job#: 3013581

Job Description:

Position Summary

We are seeking a highly skilled and detail-oriented Business Systems Analyst to join our Technology team. This role will serve as a strategic partner to business lines, ensuring systems and processes enable seamless roadmap execution by bridging the gap between business needs and technology solutions. The Business Systems Analyst will be responsible for understanding business requirements, designing and implementing application configuration, and ensuring alignment of technical solutions with strategic business objectives.

Successful Business Systems Analyst must:

• Lead by example.
• Develop productive relationships with business and technical leaders.
• Reflect corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness.
• Assist the manager in optimizing operational effectiveness, productivity, and efficiency.
• Ensure a high level of customer satisfaction by delivering excellent service.
  
  

Essential Duties And Responsibilities

• Collaboration & Communication
• Act as a technical liaison between IT, business units, and external partners to ensure alignment with organizational goals.
• Understand, analyze, and improve business processes.
• Work to align technology solutions with business strategies and objectives across multiple systems or departments.
• Facilitate and drive the discovery process for gathering detailed business requirements and map out end-to-end processes.
• Translate business requirements into functional configurations and/or user stories.
• Analyze current workflows, perform gap analyses, and create process documentation and recommendations for process improvements.
• Lead meetings as scrum master for smaller projects outside of the Enterprise Project Management Office (EPMO) scope.
• Application Design, Development & Support
• Collaborate on high-level system design with system engineers, developers, and other IT teams.
• Perform basic configurations and optimize applications, including core banking systems, deposit platforms, loan processing platforms, document management platforms, file transmission, ITSM platforms, and payment gateways.
• Participate in application installations, upgrades, and integrations.
• Troubleshoot technical issues, perform root-cause analysis, and provide timely resolutions.
• Analyze customer feedback and transaction data to identify opportunities for improved functionality.
• Training & Documentation
• Create and maintain comprehensive procedural documentation, user guides, and support materials.
• Train end-users and internal teams on new applications and system upgrades.
• Deliver Exceptional Service
• Apply knowledge of technology, financial products, regulatory climate, and functionality needs to support business units in improving their products and services.
• Maintain knowledge of systems and processes to help with technical needs, projects, and audits.
• Model integrity and professionalism, including personal appearance and conduct, industry knowledge, customer service and interpersonal skills, and value or needs-based selling techniques.
• Ensure integrated, cross-departmental requirements planning for products, compliance, information, and functionality across departments efficiently to minimize the impact on stakeholders.
• Maintain relationships across the company and develop a basic working knowledge of functional roles to support problem resolution and quality service delivery.
• Protect Organizational Interests
• Manage daily operations, monitor applications' health, escalate/resolve issues, and ensure assigned work is completed promptly.
• Utilize Agile methodology to track, monitor, and prioritize assigned work.
• Complete and pass all assigned eLearning courses.
• Adhere to policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
• Avoid real or perceived conflicts of interest and maintain client privacy and confidentiality.
• Train and support the team with product, technology, and operational knowledge.
  
  

Education/Skills/Training

Basic Qualifications

• Proven experience as a Business Systems Analyst, preferably within the banking or financial services industry.
• Familiarity with APIs, middleware, and system integration in a financial context.
• Understanding of banking regulations and compliance requirements.
• Familiarity with cloud-based banking solutions and platforms.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to share knowledge with colleagues.
• Ability to solve problems, handle complex and confidential information, and work cross-functionally.
• Knowledge of systems, including operating and network systems, with a strong desire to learn more.
• Analytical skills to critically evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into details.
• Listening skills to understand what people say, probe when appropriate, and help them articulate their needs.
• Team-oriented, self-motivated, and able to work with minimal supervision.
  
  

Physical Requirements

• Light intermittent physical effort.
• Sit or stand for long periods.
• Frequently transition from seated to upright positions.
• Make repetitive hand and wrist movements.
• Use vision for close, distance, peripheral, and depth perception and using a computer monitor.
• Communicate verbally, over the phone, and via video chat.
• Occasionally reach, move objects above the head or below the waist, and lift/carry objects up to 20 lbs.
• Occasionally stoop, crouch, bend, or kneel.
  
  

Working Conditions

• Typical office conditions.
• Adept at using a smartphone to monitor activities while outside the office.
• Travel may be required.
• Work in office, schedule directed by manager.
  
  

Contacts and Relationships

• Supervisory Relationships: Reports directly to and works under the supervision of the Applications Service Manager.
  
  

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.