What are the responsibilities and job description for the Front Desk Coordinator position at Apex Sport & Spine Physical Therapy?
Front Desk Coordinator – Part-Time
Apex Sport & Spine Physical Therapy is seeking a friendly, organized, and dependable Front Desk Coordinator for our outpatient physical therapy clinic in Louisville, Kentucky. This is an onsite, part-time position offering approximately 10–30 hours per week, depending on clinic needs. Compensation is $15–$19 per hour.
Responsibilities
- Welcome patients and manage check-in and check-out.
- Schedule, confirm, reschedule, and cancel appointments.
- Answer phone calls and respond professionally to patient questions.
- Collect and accurately enter patient demographic and insurance information.
- Maintain organized patient records and protect confidential information.
- Collect and document patient payments when applicable.
- Communicate scheduling, paperwork, and patient-service needs to clinical staff.
- Help patients complete required forms and resolve routine administrative questions.
- Keep the reception and waiting areas clean, organized, and welcoming.
- Follow clinic procedures and HIPAA privacy requirements.
Qualifications
- Strong communication, customer-service, and organizational skills.
- Professional and compassionate approach to working with patients.
- Careful attention to detail and accuracy.
- Ability to manage multiple priorities in a busy clinic environment.
- Basic comfort using computers, email, telephone systems, and scheduling software.
- Ability to maintain patient confidentiality.
- Dependable attendance and availability for an onsite schedule.
- Front-desk, healthcare, or customer-service experience is preferred but not required.
Location
Apex Sport & Spine Physical Therapy
1930 Bishop Lane, Suite 130
Louisville, KY 40218
Apex Sport & Spine Physical Therapy is an equal opportunity employer.
Pay: $15.00 - $19.00 per hour
Expected hours: 10.0 – 30.0 per week
Work Location: In person
Salary : $15 - $19