Lead Medical Assistant

Position Overview

Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Lead Medical Assistant to support our providers with both clinical and administrative tasks. This role includes rooming patients, assisting with dermatologic procedures, documenting in the EMR as a clinical scribe, supporting patient education, and performing front office duties as needed. The ideal candidate demonstrates strong communication skills, clinical accuracy, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.

Schedule

• Full-time, Monday through Friday [40 hours per week]
• One Saturday per month, as needed for patient scheduling
• Daytime clinical hours with occasional variations based on provider or patient needs.

Essential Functions

• Escort patients to exam rooms, obtain vital signs, collect short histories, and update medication lists
• Prepare exam rooms based on scheduled procedures and anticipate provider needs.
• Assist providers with biopsies, excisions, surgical procedures, and other dermatologic treatments
• Scribe for providers during patient visits, accurately documenting clinical notes, treatments, diagnoses, and patient instructions directly into the EMR in real time.
• Maintain and update patient records, charts, and EMR documentation to meet compliance standards
• Educate patients regarding provider instructions, treatment plans, post-procedure care, and medication usage
• Monitor and complete lab documentation, biopsy/culture logs, telephone encounters, and task queues in the EMR
• Handle clinical phone calls, follow up on biopsy results, and communicate with patients under provider direction
• Perform autoclave procedures, maintain sterility standards, and complete quality control checks
• Complete assigned administrative tasks such as scheduling appointments, scanning documents, answering phones, and processing prior authorizations
• Travel to nearby Apex Skin locations as needed to support clinical operations.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask, stay organized, and manage time effectively
• Customer service mindset with professionalism and patient focus
• Proficiency in basic computer software, medical terminology, and EMR documentation
• Ability to document clinical information accurately as a scribe (training provided)
• 2 years of Medical Assistant experience preferred (dermatology experience is a plus)
• Active CMA, RMA, or Medical Assistant certification preferred, or willingness to obtain certification
• Bachelor’s degree or equivalent experience in a relevant field preferred, but not required
• Prior clinical scribe experience is helpful, but not required

Career Growth Opportunities

Motivated Lead Medical Assistants may pursue:

• Surgical or Mohs assistant roles
• Aesthetic support roles (laser, cosmetic procedures)
• Cross-training in reception, lab coordination, or clinical support
• Supervisory or clinical operations pathways over time
• Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and clinical accuracy.

Physical Requirements & Work Environment

• Prolonged periods of standing, walking, and sitting
• Frequent use of hands and fingers for typing, instrument preparation, and documentation
• Ability to speak and hear clearly when interacting with patients and team members
• Visual acuity sufficient to read medical documentation, EMR screens, and clinical notes
• Ability to occasionally lift or move up to 10 pounds (clinical materials, supplies, or files)
• Work is performed in a professional clinical office environment with regular patient interaction and collaboration with providers and clinical staff
• Requires consistent attention to detail and calm communication during patient visits or scheduling needs
• May encounter urgent or time-sensitive patient situations requiring composure and sound judgment
• Required to adhere to HIPAA, OSHA, and Apex Skin privacy and safety standards

Apex Skin Culture

Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health & Safety Requirements:

All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement:

Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.