Installation Manager

Position Summary

This position will lead Apex’s Installation Department, overseeing end to end signage installs through qualified partners. By strengthening vendor accountability and installation readiness to reduce delays and rework, this role will also improve processes and provide field support to ensure on time, high quality, cost effective delivery.

Key Responsibilities

Project Planning, Coordination and Execution

• Collaborate with Project Managers, Account Managers, Design/Estimating teams to confirm project scope, timelines, client requirements, and installation needs.
• Communicate installation expectations clearly across internal teams and third party partners to ensure timely, high quality execution.
• Manage a network of installers and drive accountability to ensure projects are delivered on time, within budget, and to Apex quality standards.
• Support Project Managers on complex project deliveries to ensure excellent execution.

Vendor Relationship Management

• Identify, screen, and build a network of qualified and reliable signage installation service providers. Foster and maintain strong relationships with installation partners to ensure accountability, quality, and consistency.
• Leverage Apex scale and volume with key installer to obtain best commercial terms and execution.
• Continuously collect feedback on installers and rank them and provide them with incentives to improve.

Project Estimating & Negotiation

• Provide accurate installation and cost estimates based on sign types, geographic location, site conditions, and logistical considerations.
• Leverage industry experience and vendor relationships to negotiate competitive pricing and favorable contract terms.

problem Resolution

• Proactively identify and resolve field related challenges, leveraging technical expertise and communication skills to maintain project momentum.
• Collaborate with internal cross-functional teams to resolve installation or post-install issues and ensure client satisfaction.

Skill and Experience and Education Requirements

• 3 years of experience in construction, installation, or project management 
• Knowledge of sign installations preferred
• Strong leadership, organizational, and team management skills
• Excellent communication and interpersonal skills
• Ability to handle multiple projects simultaneously under tight deadlines
• ERP system experience a plus
• Knowledge of Microsoft Office Suite required.
• Bachelor’s or associate degree in Engineering, Construction Management, or related field is preferred.

Competency Statement(s)

• Accuracy – Ability to perform work accurately and thoroughly.
• Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Communication, Written/Oral – Ability to communicate effectively with others using the spoken word and in writing.
• Customer Oriented – Ability to take care of customers’ needs while following company procedures. Customers include divisions within Apex Signs as well as external customers.
• Decision Making – Ability to make critical decisions while following company procedures.
• Negotiation – Ability to negotiate pricing, terms, and service expectations with vendors/partners to achieve best value outcomes while protecting quality, timelines, and budget.
• Relationship Building – Ability to effectively build relationships with customers and coworkers.
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.

Work Environment / Physical Requirements:

• Office-based role with occasional travel within the building or to nearby locations.
• Collaborative team environment with opportunities for growth and learning.
• Ability to walk, stand, and sit for long periods of time.
• Ability to lift and carry up to 15 lbs. (e.g., moving equipment, hardware installations).

Benefits Offered

• Full-Time Employees: Competitive benefits for you and your family.
• 401K - retirement savings plan with several investment options.
• Generous Paid Time Off program that includes company holidays vacation time.
• Group Rate Life and Disability Insurance.

Work location: In person in San Antonio