Patient Account Supervisor

Patient Accounts Supervisor (Revenue Cycle)

Full-Time | Hybrid | Salt Lake City, Utah Area

Compensation & Benefits

$62,000–$75,000 DOE

In addition to competitive compensation, this organization offers:

• Generous benefits package
• Medical, dental, and vision insurance
• 401(k) with company match
• Over 20 days of paid time off annually
• Hybrid work schedule
• Career growth opportunities within a rapidly growing organization
• Collaborative and supportive leadership team
• A mission-driven culture where employees and patients are genuinely valued

Why This Opportunity?

We’re partnering with one of the fastest-growing specialized healthcare organizations in the Western United States. With operations across multiple states, this organization has built a reputation for delivering exceptional patient care while maintaining a collaborative, people-first culture.

What makes this opportunity unique is the balance it offers:

• Large enough to provide stability, resources, and long-term career growth.
• Small enough to maintain a collaborative, family-oriented culture.
• Mission-driven leadership focused on improving the lives of others.
• A people-first environment where both patients and employees come first.
• An organization that believes exceptional patient care begins by taking exceptional care of its team members.

Our Core Values

People-Obsessed

Putting patients, employees, and relationships first.

Relentlessly Improving

Continuously learning and striving to become better.

Innovative

Embracing change and finding better solutions.

Grateful

Leading with appreciation, humility, and respect.

About the Role

This is more than a traditional patient accounts position.

As the Patient Accounts Supervisor (Revenue Cycle), you’ll lead the patient-facing side of the revenue cycle by overseeing inbound and outbound patient account activities, payment plans, self-pay collections, and escalated patient concerns. You’ll coach and develop your team while helping create an exceptional patient financial experience across a growing, multi-state healthcare organization.

If you’re a hands-on leader who enjoys mentoring people, improving processes, and helping patients navigate the financial side of healthcare with professionalism and compassion, we’d love to speak with you.

What You’ll Do

• Lead, coach, and develop the Patient Accounts team.
• Oversee inbound patient calls, outbound self-pay collections, and payment plans.
• Handle escalated patient account concerns and approve payment plan exceptions.
• Monitor team productivity, quality, service levels, and financial recovery.
• Ensure compliance with HIPAA, FDCPA, TCPA, PCI-DSS, and No Surprises Act requirements.
• Partner with Revenue Cycle leadership to improve patient satisfaction and operational performance.
• Drive process improvements and support ongoing team development.

What You’ll Bring

• 5 years of healthcare revenue cycle, patient accounts, or patient financial services experience.
• 2 years of leadership or supervisory experience.
• Experience with patient collections, payment plans, and customer service.
• Strong leadership, coaching, and conflict-resolution skills.
• Knowledge of healthcare reimbursement and patient financial services.
• Excellent communication, organization, and problem-solving skills.

Preferred Experience

• Ambulatory Infusion
• Oncology
• Specialty Pharmacy
• AdvancedMD
• Waystar
• Multi-site healthcare operations
• Medical Billing or Coding Certification
• Bilingual (English/Spanish)

Ideal Backgrounds

We’re interested in professionals with experience in:

• Patient Financial Services
• Patient Accounts
• Revenue Cycle
• Medical Billing
• Healthcare Collections
• Self-Pay Collections
• Financial Counseling
• Patient Access
• Call Center Leadership
• Healthcare Operations

If you’re looking for an opportunity to lead a team, improve the patient financial experience, and help shape the future of a growing healthcare organization, we’d love to hear from you.

Employment Type: Full-Time (Hybrid)

Industry: Healthcare Administration | Revenue Cycle | Patient Financial Services

Skills: Revenue Cycle • Patient Accounts • Patient Financial Services • Medical Billing • Healthcare Collections • Self-Pay Collections • Leadership • Patient Access • AdvancedMD • Waystar • HIPAA • Healthcare Operations