What are the responsibilities and job description for the HVAC Service Technician position at Apex Pros Plumbing, Electrical, Heating and Air?
Residential HVAC Service Technician
Location: Dayton, OH
Company: Apex Pros HVAC
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Position Summary
Join Apex Pros as a Residential HVAC Service Technician and become a key part of a customer-focused, performance-driven team. In this role, you'll deliver high-quality HVAC service and repairs, provide transparent pricing, and create a positive experience for every customer getting it right the first time.
You’ll also mentor junior techs, uphold safety and compliance standards, and support the company’s commitment to integrity and professionalism.
Key Responsibilities
- Perform thorough HVAC inspections including health & safety checklists
- Complete service correctly the first time, meeting quality and code standards
- Communicate clearly with customers using written option sheets and visual reports (including pictures)
- Provide accurate, transparent pricing for all repair and service options
- Execute proper Lock Out/Tag Out procedures and follow-up protocols
- Document all services, collect fees, and submit records promptly
- Support apprentices and fellow technicians with troubleshooting and development
- Coordinate part orders and prepare for daily service calls
- Record materials used for accurate job costing and inventory tracking
- Facilitate rescheduling when service can’t be completed on the initial visit
- Keep the company truck clean, stocked, and properly inventoried
- Protect customers’ homes during service and leave areas cleaner than found Promote service memberships and explain benefits to customers
- Report safety concerns and support management in team decision-making
- Valid driver’s license with no more than 4 points
- Must pass drug test and background check
- High School Diploma or GED required
- HVAC experience preferred (waived with manager approval)
- Must be approved by company’s insurance carrier to drive
- Strong organizational and documentation skills
- Ability to interpret manuals, plans, and blueprints
- Proficient with tablets, smartphones, and GPS navigation
- Commitment to exceptional customer service and teamwork
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance